Job Title: Regional Services Manager(Atlanta-GA)
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About Woodgrain:
Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.
Summary: The Regional Manager leads, motivates and manages a remote team of area managers and field service representatives within a clearly defined service territory by driving sales, managing inventory levels and affecting product presentation within high volume big box retail stores for a leading home improvement retailer. This is a remote position that requires 60-70% overnight travel to manage the region. The first 3-6 months will be devoted to intensive training.
Day to Day:
• Motivates Area Manages and Store Reps to provide top quality service for their stores.
• Travels to stores on a regular basis with service reps, Area Managers, Big Box Divisional Sales Managers, and Big Box DM’s.
• Serves as “Primary Point of Contact” for Big Box Regional Merchandise Managers and develops relationships with Big Box District
Managers in territory.
• Follows market trends in regards to pricing and new products, reports changes in either to National Service Manager
• Ensures that all service initiatives are being carried in accordance with written best practices.
• Regularly visits store locations within assigned markets to make sure they are serviced to our required standards.
• Helps schedule and participates in training at both the store and regional levels.
• Takes care of any service challenges in the stores and keeps the proper personnel informed of any problems being encountered in the
field
• Must have exceptional communication skills both oral and written as well as ability to drive excellent results.
• Formally evaluates Area Managers performance on a quarterly basis.
• Hire and train Area Managers and assist in the hiring of Field Service Reps
• Must be proficient in Microsoft Office, with advanced skills in excel.
• Regular overnight travel is required. Expected travel time is 60-70%
• Directly supervises 5-7 Area Managers and indirectly supervises 60 FSRs
Qualifications:
• A Bachelor’s degree or technical undergraduate degree required and/or two to four years of management or supervisory experience
Summary of Company Benefits:
Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.
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