Job Description

Field Service Manager

Location: Griffin, GA

The Field Service Manager is responsible for coordinating, scheduling, and supporting all field service and warranty repair activities. The ideal candidate will have experience with heavy equipment.

Key Responsibilities:

• Lead and assist the field service team in daily operations.
• Schedule all field service and warranty repair work.
• Conduct site visits to assess the scope of work required.
• Provide timely customer follow-up and ensure resolution of service issues.
• Build and maintain strong relationships with customers.
• Prepare and submit quotes for all field service-related work.

Additional Skills & Attributes:

• Participate in required safety programs and maintain a strong commitment to working safely.
• Perform additional duties as assigned by management.
• Demonstrated success in prior relevant roles.
• Use sound judgment and creativity to provide effective solutions for customer needs.
• High energy, self-motivated, with a strong work ethic.
• Excellent communication skills, including the ability to clearly convey service and warranty solutions via phone, email, and text.

License, Certifications, or Training Requirements:

• Must have a valid class C Georgia driver’s license.
• Non-CDL driver but is subject to the medical exam requirement. The driver must complete and pass a DOT Physical.
• Must have a valid DOT medical card in their possession while driving.
• Must have a qualified driving record.

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