Field Services Engineer Job at Mastech Digital, Woburn, MA

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  • Mastech Digital
  • Woburn, MA

Job Description

Are you a hands-on problem solver with a knack for customer service? Our client seeks a Field Service Engineer to support their thermal cooling systems service and repair operations.

Job Duties:

  • Experienced Field Service Engineer with over 5 years of hands-on expertise in servicing and maintaining complex electro-mechanical systems.
  • You'll be the go-to expert for diagnosing problems, handling RMAs, maintaining detailed service records, and offering after-hours support on a rotating schedule.
  • Trade School Certification in HVAC/R or Electronics, EPA Universal Certificate is highly desired
  • Proven track record of delivering high-quality technical support in both field and remote settings.
  • Adept at troubleshooting, equipment diagnostics, and driving customer-focused solutions in fast-paced environments - troubleshooting issues on-site and remotely.
  • Known for strong mechanical aptitude, attention to detail, and a proactive, team-oriented approach.
  • Nice to have experience with liquid cooling technologies
  • Travel within the region—and occasionally across North America—is expected

Education Requirement:

  • Bachelor’s degree in engineering or other related field.

Job Tags

Remote work,

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