Job Description

Experience and Skill Set Requirements

General Skills

Experience in programming and analysis; specialized CRM software package support at the specified experience level

Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

Experience in structured methodologies for the development, design, implementation and maintenance of applications

Experience in design, code, test, debug and document applications

Experience in the use of object and/or third generation language development tools

Experience in one or more programming languages

Experience in application design, latest design patters, deployment and troubleshooting

Experience with relational and hierarchical database technologies

Experience in the use of information retrieval packages using query languages

Experience with one or more communications protocols

Experience in structured methodologies for the design, development, implementation and maintenance of applications

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines CRM Software

Development Skills

Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation

Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools

Experience with middleware and gateways

Expertise in specific tools for CRM software development desirable skills

Knowledge and experience with programming Internet-ready applications

Knowledge and experience in rapid application development (RAD) methodologies

Knowledge and understanding of Information Management principles, concepts, policies and practices

Experience with middleware and gateways

Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

Ability to provide post-implementation support and resolve any post-implementation technical issues

Experience conducting design walkthrough sessions with project team

Knowledge and understanding of the OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Ability to provide user and system documentation as required

Experience and Skill Set Requirements

Experience (30%)

Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.

Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.

Customize Dynamics using C#, JavaScript, and HTML

Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.

Experience building custom portals using ASP.NET , .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.

Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.

Expert in customization of Power App, Power Pages

Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills (40%)

Experience with Agile methodologies

Experience with Dynamics 365 and Azure solution design

Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies

Experience with marketing automation tools and customer journey analytics.

Working knowledge of both low code development and custom development on Dynamics 365

Working knowledge with Dataverse design and development

Working knowledge of development in Azure technologies

Working knowledge of .NET, C#, JavaScript

Working knowledge of DevOps, task boards, pipelines, etc.

Reporting and Integration (20%)

Working knowledge of creating CRM Dynamics Reports and MS Power Bi Reports and CRM Word Template Creation Knowledge

Proven experience as a CRM Developer, with a strong focus on reporting and analytics.

Solid understanding of SQL, data visualization tools and CRM APIs.

Experience with ETL processes and data integration.

Strong analytical and problem-solving skills.

Ability to utilize CRM APIs to integration with OPS Enterprise systems.

Communication Skills (10%)

Excellent communication and stakeholder management abilities.

Strong communication skills to prepare documentation, including but not limited to: solution documentation,

user manuals, reports, reviews, assessments

Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients

Ability to communicate designs and development in clear and understandable manner

Must Have:

Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.

Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.

Customize Dynamics using C#, JavaScript, and HTML

Expert in customization of Power App, Power Pages

Ability to utilize CRM APIs to integration with Enterprise systems

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