Job Description

Our client, a leading company in their industry, is seeking a Contract Receptionist to join their team immediately at their Raleigh, NC office. T his is a full-time, on-site position, Monday through Friday. The ideal candidate will be a self-motivated professional who thrives with minimal supervision and is committed to delivering an exceptional experience.

Responsibilities:

• Provide 5-star customer service to all employees and guests across all forms of communication.
• Greet and register guests, capture necessary information, and orient new clients to the space.
• Build and nurture positive relationships with clients, demonstrating a strong understanding of their individual needs and preferences.
• Proactively engage with clients, offering assistance and ensuring their comfort and satisfaction throughout the day.
• Serve as the central point of contact for client needs, efficiently coordinating services and resources.
• Support meetings by verifying room requirements (lighting, supplies, AV, temperature, catering) and assisting organizers and attendees at meeting start times.
• Ensure the highest standards of the concierge experience, maintaining a proactive, service-driven approach.
• Maintain accountability for service quality and collaborate with direct reports as needed.
• Cross-train and support team members to ensure seamless day-to-day operations of the workspace.
• Conduct regular floor walks to ensure common areas are clean, organized, and well-stocked.
• Manage the secure receipt and handling of packages, deliveries, and other items.
• Respond to all inquiries and service requests promptly, professionally, and courteously.

Requirements:

• High School Diploma or equivalent required.
• Minimum 3+ years of experience, preferably in hospitality, hotel, restaurant, or client services environments.
• Ability to work assigned hours as determined by management.
• Strong organizational skills and ability to manage time effectively.
• Excellent analytical, problem-solving, and troubleshooting abilities.
• Outstanding written and verbal communication skills.
• Proficiency with or ability to learn required computer-based systems quickly.
• Must maintain a polished, professional appearance and demeanor at all times.
• Commitment to adhering to all company policies and procedures.

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

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