This is NOT an Information Technology (IT), Computer Support, or Help Desk position.
ABOUT SPEARS® MANUFACTURING CO.:
• Established in 1969 Spears is a leading U.S. manufacturer of plastic (PVC/CPVC) pipe, fittings, valves and solvent cement. For more information, please visit:
Inside Technical Service Representative
Spears Manufacturing Company is seeking a highly motivated and technically proficient Inside Technical Service Representative to join our team in the Bolingbrook area. As a key member of our Technical Services Department, you will play a crucial role in supporting our customers and driving sales growth.
Key Responsibilities:
Technical Support: Provide expert technical advice and troubleshooting assistance to customers, engineers, contractors, and other industry professionals.
Product Knowledge: Maintain a deep understanding of Spears' product line, including applications, installation, and operation.
Customer Service: Build strong relationships with customers and respond promptly to inquiries and requests.
Training and Education: Conduct product training sessions and presentations to educate customers and sales teams.
Administrative Tasks: Manage administrative tasks, including maintaining records, generating reports, and tracking customer interactions.
Qualifications:
Technical Expertise: Strong technical background in plumbing, mechanical engineering, or a related field.
Problem-Solving Skills: Ability to analyze complex technical problems and develop effective solutions.
Communication Skills: Excellent verbal and written communication skills to effectively interact with diverse audiences.
Customer Focus: A commitment to providing exceptional customer service and building long-lasting relationships.
Organizational Skills: Strong organizational and time management skills to handle multiple tasks and priorities.
Computer Proficiency: Proficiency in Microsoft Office Suite and other relevant software.
Benefits:
Competitive salary and benefits package
If you are a highly motivated and technically skilled individual with a passion for customer service, we encourage you to apply. Please submit your resume and cover letter to twraight@spearsmfg.net.
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