Project Management Specialist Job at Robert Half, Foley, AL

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  • Robert Half
  • Foley, AL

Job Description

About the Role:

We are seeking a detail-oriented and customer-focused Project Management Specialist to support technical and process improvement projects. This role is ideal for a professional with strong communication skills, excellent organizational abilities, and the capability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

  • Support basic project management activities for technical and process improvement initiatives.
  • Independently respond to customer calls and emails, providing follow-up on moderately complex inquiries.
  • Document and resolve customer issues, requests, and complaints in line with established procedures, escalating when necessary.
  • Gather and consolidate feedback from product development and service departments to recommend appropriate resources and solutions for customer needs.
  • Maintain and update databases tracking customer interactions and transactions to support future reporting and training initiatives.
  • Prepare documentation and manage customer records, including inquiries, complaints, comments, and resolutions.
  • Collaborate with production, sales, shipping, warehouse, and other internal teams to deliver world-class customer service.
  • Promote products and services to help achieve business targets.
  • Provide after-sales support for client contracts to ensure customer satisfaction.

Qualifications:

  • Bachelor’s degree required.
  • Strong written and verbal communication skills.
  • Proven ability to manage documentation, resolve complex customer inquiries, and work cross-functionally.
  • Experience in project support, customer service, or a related field preferred.
  • Proficient with database management and record-keeping.

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