Job Description

About the Role:

We are seeking a detail-oriented and customer-focused Project Management Specialist to support technical and process improvement projects. This role is ideal for a professional with strong communication skills, excellent organizational abilities, and the capability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Support basic project management activities for technical and process improvement initiatives.
• Independently respond to customer calls and emails, providing follow-up on moderately complex inquiries.
• Document and resolve customer issues, requests, and complaints in line with established procedures, escalating when necessary.
• Gather and consolidate feedback from product development and service departments to recommend appropriate resources and solutions for customer needs.
• Maintain and update databases tracking customer interactions and transactions to support future reporting and training initiatives.
• Prepare documentation and manage customer records, including inquiries, complaints, comments, and resolutions.
• Collaborate with production, sales, shipping, warehouse, and other internal teams to deliver world-class customer service.
• Promote products and services to help achieve business targets.
• Provide after-sales support for client contracts to ensure customer satisfaction.

Qualifications:

• Bachelor’s degree required.
• Strong written and verbal communication skills.
• Proven ability to manage documentation, resolve complex customer inquiries, and work cross-functionally.
• Experience in project support, customer service, or a related field preferred.
• Proficient with database management and record-keeping.

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