Member Experience Manager Job at EōS Fitness, Goodyear, AZ

eU1vZ3ZSL0IzSE5VNHNIUHhNV0JDVmFuQ1E9PQ==
  • EōS Fitness
  • Goodyear, AZ

Job Description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: fight hard to win, take personal responsibility, be optimistic and have fun, learn and grow, and be a team player.

We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. Reporting to the Operations Manager this individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.

Departments : Operations

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

  • Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
  • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
  • Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
  • Ensure members feel heard and valued, maintaining an open line of communication.
  • Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
  • Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
  • Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
  • Embody the Company's core values (e.g., Fight Hard to Win, Take Personal Responsibility, Be Optimistic and Have Fun, Learn & Grow, Be a Team Player) in all daily interactions and decision-making.
  • Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.

Qualifications:

  • Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
  • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with membership management and/or point of sale software, social media platforms, and Microsoft Office Suite.

Requirements:

  • Must successfully pass background check.
  • Must Obtain a CPR certification within the first 30 days of employment.
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

Benefits and Perks:

  • A highly energetic and collaborative team.
  • A management team that cares about your professional development.
  • Free membership for you and plus one family member.
  • Discounted Personal Training, and merchandise -- including supplements.
  • Competitive pay plus vacation, holiday, and sick pay.
  • Daily Pay offered - access your funds before payday.
  • Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!
  • Employee referral program.
  • 401(k) + Company matching!

Schedule: 11:00 am -- 8:00 pm with a 1-hr break

Days worked Mon, Wed, Thurs, Sat, Sun or Mon, Thurs, Fri, Sat, Sun

If there isn't a position near you, don't be discouraged. Submit your application to eosfitness.com/careers or apply here to connect with the right manager and explore opportunities that match your skills and interests.

Thank you for considering us, and we look forward to receiving your application.

Job Type: Full-Time, non-exempt

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

Job Tags

Daily paid, Holiday work, Full time,

Similar Jobs

Gridiron IT

Master Scheduler (TS/SCI clearance required) Job at Gridiron IT

 ...Scheduler Location: Chantilly, VA Work Type: Onsite Remote Work: No Job Description Our Earned Value Management...  ...insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular... 

Loloi Rugs

Junior Art Director - Photography & Video Job at Loloi Rugs

 ...A testament to our products and our team, Loloi has earned the ARTS Award for Best Rug Manufacturer in 2010, 2011, 2015, 2016, 201...  ...headquarter office in Farmers Branch. Responsibilities Assist, and sometimes take the lead in creating art direction for photography... 

Atlantic MEDsearch

Endocrinology Job Near Concord, NH Job at Atlantic MEDsearch

Seeking a board eligible/certified Endocrinologist to join a well-established multi-specialty group. Responsibilities involve a wide scope of outpatient procedures w/minimal hospital consults. Support services include a great diabetes program w/a diabetic educator, nutritionist...

The Goodkind Group, LLC

Conflicts Specialist Job at The Goodkind Group, LLC

 ...attorneys, and paralegals across the firm. Generate accurate and efficient conflict check reports using Intapp, internal systems, and online research tools, supplementing findings with independent analysis and online research. Communicate effectively with attorneys and... 

Conde Group, Inc.

Data Analyst Job at Conde Group, Inc.

 ...Position: Data Analyst Location: Oakland, CA (Remote) Pay: $35 to $40/hour Experience: ~1+ years of data analysis experience is required. ~ Experience with SAP and Power BI is preferred. Type: Contract Schedule: Monday - Friday Conde Group...