Job Description

Excel Medical is a dynamic and innovative telehealth company specializing in Hormone Replacement Therapy for men and women. We pride ourselves on our science-based protocol that delivers life-improving results to our patients.

Position Overview:

Our dynamic healthcare practice is seeking a dedicated Medical Liaison to join our team in Uptown Charlotte. In this vital role, you will be at the heart of our patient experience, providing exceptional support within our Bio-Identical Hormone Replacement Therapy (BHRT) program. You will work closely with our expert medical providers to deliver concierge-level care, ensuring every patient feels heard, supported, and empowered on their journey to optimal health.

Responsibilities:

• Serve as the primary liaison between our patients and medical providers, ensuring clear, empathetic, and timely communication.
• Champion the patient experience, guiding patients through their care plans, from initial consultation to follow-up.
• Serve as the primary administrative partner for a dedicated group of medical providers, proactively managing their schedules, correspondence, and daily operational needs.
• Take ownership of a wide range of administrative tasks, including managing clinical documents, processing patient forms, and ensuring all activities comply with healthcare protocols.
• Act as a gatekeeper for providers, triaging requests and information to maximize their clinical efficiency.
• Act as a trusted and accessible point of contact for patients, professionally handling inquiries, providing non-clinical guidance, and relaying provider instructions with clarity and empathy.
• Manage patient inquiries related to medications, prescription refills, and treatment protocols with professionalism and accuracy.
• Maintain meticulous and up-to-date patient records in our Electronic Health Record (EHR) system, ensuring accuracy and compliance with all healthcare regulations.
• Schedule follow-up appointments and manage ongoing patient communication to foster long-term relationships and continuity of care.

Qualifications:

• Must have one of the following certifications: Certified Medical Assistant (CMA), Licensed Practical Nurse (LPN), or Registered Medical Assistant (RMA).
• BLS Certification (Preferred)
• Associate's level degree (Preferred)
• Minimum 2 years of relevant and recent experience working as a Medical Assistant or Licensed Practical Nurse
• Committed to patient care
• Team player mindset with the ability to work well with other dedicated employees
• Excellent communication and interpersonal skills for virtual patient interactions
• Strong organizational and multitasking abilities
• Ability to work in-person at uptown Charlotte, NC headquarters four days a week
• Additional certifications are a plus, but not required

Excel Medical is an equal-opportunity employer and welcomes candidates from all backgrounds to apply.

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