Job Description

**This is a full time permanent role with our client**

For more than forty years, our client has served laboratories operating in a range of industries and disciplines. They have helped clients to apply a variety of different scientific specializations to solve their testing, research, and diagnostic challenges. This is a great opportunity to join a world class organization on their mission to reshape the laboratory of the future!

As a Professional Services Consultant, you will deliver implementation or consulting projects. You will be responsible for performing onsite and remote services for clients.

Responsibilities:

• Conduct implementations/upgrades demonstrating a thorough knowledge and understanding of department procedures and guidelines.
• Guide the client's decision-making to achieve maximum efficiency.
• Consult pre-sale and post-sale with critical stakeholders to ensure project scope aligns with contracted customer expectations.
• Conduct training for the client as part of the overall implementation/upgrade process.
• Provide input to process improvements by monitoring both client and departmental feedback.
• Travel to client sites to install software products following department procedures and guidelines
• Resolve project issues or determine when escalation to senior staff or management is required.
• Effectively organize and prioritize project tasks to ensure timely completion of projects assigned.
• Strong understanding of client/workflow concepts relative to software applications
• Ability to understand how multiple systems work together and ability to make recommendations
• Ability to work independently and effectively manage projects and priorities from start to finish
• Able to develop and improve workflow processes and procedures and drive client process improvements

Qualifications:

• Bachelor of Science in Healthcare or Information Technology or related degree
• 3+ years of experience in Healthcare/Toxicology/ Molecular Laboratory
• Comfortable with travel to client sites 25-50%

Preferred Qualifications:

• 2+ years of experience writing SQL queries (Oracle DB knowledge preferred)
• 2+ years of experience with report development (Telerik, Actuate, Crystal)
• 2+ years of experience working with application interfaces (HL7, API, etc.)

This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!

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