Job Description

CSI Companies is seeking a Tier II Help Desk Technician to work with one of the top Sports Retailer companies in the country!

Job Title : Tier II Help Desk Technician

Location : Sunnyvale, TX 75182

Type : 100% Onsite

Shift : Monday through Friday 11pm - 7am

Pay : $25 - $30/hr W2

Description :

Seeking a skilled and dedicated Tier II Help Desk Specialist to join our dynamic team. In this role, you will provide advanced technical support to our clients, ensuring high levels of customer satisfaction through your expert knowledge and outstanding customer service skills.

Key Responsibilities :

• Provide advanced troubleshooting and problem resolution for Windows and Mac environments.
• Efficiently handle, categorize, and prioritize incoming support tickets using Atlassian and ServiceNow ticketing systems.
• Deliver exceptional customer service, maintaining a professional and courteous demeanor in all interactions.
• Collaborate with other IT team members to resolve complex issues and contribute to continuous service improvement.
• Document resolutions and maintain detailed records of user requests and actions taken.
• Stay current with system information, changes, and updates relevant to our user community.

Requirements :

• Bilingual - Spanish Speaking is highly preferred
• Proven experience as a Tier II Help Desk Specialist or similar role.
• Strong knowledge and experience in troubleshooting Windows and Mac operating systems.
• Excellent customer service skills, with the ability to communicate verbally and in writing effectively.
• Experience working with Atlassian (Jira) ticketing systems.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and attention to detail.

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