Help Desk Analyst Job at Telnet Inc, Remote

eWNvdHZSVEEyWFplNHNUSndNV0NERmFvQkE9PQ==
  • Telnet Inc
  • Remote

Job Description

Job Title: Help Desk Analyst

Location: Remote

Duration: 6 months

Job Description:

Key Responsibilities

  • Solution Design & Development
    • Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.
    • Develop workflows, case lifecycles, business rules, and integrations with external government systems.
    • Build portals and self-service experiences tailored for citizens and government staff.
  • Implementation & Delivery
    • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
    • Implement proactive service delivery features to improve citizen engagement and transparency.
    • Ensure scalability, maintainability, and compliance with government standards.
  • Integration & Support
    • Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.
    • Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
    • Maintain documentation of configurations, customizations, and processes.
  • Governance & Best Practices
    • Adhere to ServiceNow development standards and coding best practices.
    • Ensure compliance with public sector security, accessibility, and data privacy regulations.
    • Participate in code reviews and contribute to continuous improvement initiatives.

Skills & Qualifications

  • Hands-on experience with ServiceNow CSM and/or PSDS modules.
  • Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).
  • Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
  • Experience with platform security, including user access management and compliance.
  • Experience with Service Portal development and UI/UX customization.
  • 3+ years of ServiceNow development experience.
  • Experience integrating ServiceNow with third-party applications (REST/SOAP APIs).
  • ServiceNow platform upgrades and health scans are a plus.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA).
  • Experience in Agile/Scrum environments.
  • Knowledge of public sector service delivery models and citizen engagement strategies.

Days: Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day: 8

Time Zone: CST

Shift: 9:00 Am to 6:00 Pm

Job Tags

Remote work, Shift work, Weekend work,

Similar Jobs

Groves Capital

Help Desk Specialist Job at Groves Capital

You will be responsible for day-to-day technology operations and plays a key role in delivering a reliable, secure, and well-organized IT environment for staff. This role is responsible for onboarding new employees with hardware and software, resolving internal technical...

Modern HR

Tax Accountant Job at Modern HR

 ...WZWLH, CPAs is seeking two experienced, detail-oriented and analytical accountants for our tax and audit department. Our positions are tax oriented, yet full-business based, permitting the successful candidates to experience the full breadth of the world of business. The... 

Modern Wealth Management

Staff Accountant Job at Modern Wealth Management

 ...Staff Accountant Manager: Maria Brown Team: Finance & Accounting Location: Kansas City (in-office) The Staff Accountant...  ...degree in Accounting(required). ~24 years of accounting experience (mid- to senior-level; not entry-level/bookkeeping). ~... 

Hias

Manager, Grants Administration (Subawards) Job at Hias

POSITION SUMMARY:HIAS seeks an Manager, Grants Administration to be responsible for providing leadership in HIAS partnerships from a Grants Administration (GA) perspective, especially those partnerships that may involve subawards, liaising with Accounting & Finance, ...

Yuanzhu Book Sales Center,Lanshan District,Linyi City

Passionate English Foreign Teacher Wanted Job at Yuanzhu Book Sales Center,Lanshan District,Linyi City

Must-Haves:Native or native-level English proficiency.A Bachelor's degree or higher (any major).A recognized TEFL/TESOL/CELTA certificate (120-hour minimum).A passion for education and cross-cultural communication.Creativity, energy, and excellent interpersonal skills...