Job Description

2026 Summer Internship — FORTIFIED Compliance Auditing Internship
The Insurance Institute for Business & Home Safety (IBHS) is seeking interns to join our team this summer. As an IBHS intern, you’ll contribute to our mission of strengthening homes, businesses, and communities against severe weather—which means making a difference in the lives of real people. You’ll also work for a world-class organization where integrity and hard work are valued and where crash-testing homes and buildings is all part of the plan for discovering better building methods. 
Learn more about IBHS at ibhs.org and hear what former interns have to say about their experience at ibhs.org/intern-with-ibhs. 

Purpose
Evaluate the consistency, professionalism, and ethics of the FORTIFIED provider network through a structured “secret shopper” compliance program.

Project Summary

 
Using an approved script, the intern places mystery customer calls to a cross-section of:
• Evaluators
• Roofing contractors
• Builders
• Designers

Calls validate whether providers:
• Follow appropriate talking points
• Clearly explain FORTIFIED levels
• Provide accurate inspection/verification expectations
• Uphold the Code of Ethics
• Offer fair, transparent consumer guidance

The intern logs responses, scores compliance, and identifies opportunities for quality improvement.

Key Deliverables
1. Call-log database (minimum ~150–200 calls).
2. Compliance scorecard for each provider.
3. Thematic analysis identifying:
        o Misunderstandings
        o Process gaps
        o Training needs
        o Regional inconsistencies
4. Provider communication templates recommending corrective messages, if needed.
5. Executive-level summary report with recommendations for:
        o Network coaching
        o Program quality improvements
        o Updates to agreements/standards, if warranted

Skill Development for Intern
• Professional communication
• Ethical evaluation
• Data entry + analysis
• Qualitative research
• Objective evaluation skills

Preferred Majors

• Engineering
• Business

Commitment to Diversity 
IBHS is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. 

Applicants should be authorized to work in the US.  All positions are located on site, five days/week at the named location. This is approximately a 10-week program working 40 hours/week.

Drug‐free Workplace, Equal Opportunity Employer & E‐Verify Employer 

Job Types: Full-time, Internship 

Ability to commute/relocate: 

Tampa, FL Reliably commute or planning to relocate before starting work (Preferred) 
Work Location: One location 

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