Desktop Support Technician Job at Collabera, Palo Alto, CA

emNva3R4TEsxWFplNThqT3g4U0lDbEdt
  • Collabera
  • Palo Alto, CA

Job Description

Day to day:

  • Provide hands-on, in-person IT support to 30–40 users daily, resolving Tier II desktop and hardware issues to ensure minimal downtime.
  • Troubleshoot and resolve technical issues with Windows 10/11, macOS, and Office 365 applications in a fast-paced engineering environment.
  • Perform user account management via Active Directory and Azure, including password resets, MFA troubleshooting, and access/role configurations.
  • Diagnose and resolve basic network issues by working with ports, IDFs, DNS, and latency problems at the desktop level; escalate complex networking issues as needed.
  • Deliver a high level of customer service by clearly communicating technical solutions to users and maintaining a balance between technical precision and user experience.

Must Haves:

  • 2-5+ years of experience as a Tier II Desktop Support Specialist
  • 2-5+ years of experience interfacing with users directly, resolving or escalating Tier II tickets
  • 2-5+ years of experience troubleshooting O365 applications
  • 2-5+ years of experience supporting Windows 10/11 and macOS hardware
  • 2-5+ years of basic network troubleshooting experience working with ports, IDFs, and latency
  • 2-5+ years of experience working with AD
  • MFA, password resets, password validating, Azure groups, granting access and roles

Plusses:

  • Experience working at an onsite Tech Bar
  • Experience with Zscaler
  • Experience with Sentinel One

Job Tags

Similar Jobs

Food Plant Engineering, LLC

Construction Superintendent - Traveling Job at Food Plant Engineering, LLC

 ...Opportunity for a Construction Superintendent (Traveling) to oversee the construction and installation of food production facilities across the country. The ideal candidate should have excellent project management skills, attention to detail, and a commitment to safety... 

Edgility Search

Innovative Education Management, President Job at Edgility Search

 ...empowering parents and students through individualized, high-quality public education in California. Since 1993, IEM has been at the...  ...distributed staff. Excellent communication, interpersonal, and public speaking skills. Unwavering commitment to educational equity and the... 

Cozen Technology Solutions Inc

Construction Superintendent Job at Cozen Technology Solutions Inc

 ...Job Title: Construction SuperintendentLocation: Ashland, VA (On-site)Employment Type: Full-Time________________________________________About...  ...budgets, monitor expenses, and track labor and material costs.Travel to project sites as required.____________________________... 

Yeehe

Game translators from Chinese to Japanese/Korean Job at Yeehe

 ...4) Responsible individual willing to take part in a growing family. 5) Chinese level Native or near-native quality. Japanese or Korean is your native language. Responsibilities1) translate games (Chinese-Japanese/Korean pair)2) Responsible for ensuring the product... 

Staffmax Staffing & Recruiting

Warehouse Packer Job at Staffmax Staffing & Recruiting

 ...assisting our client in hiring Warehouse Packers for a 2-month contract. This role is ideal for individuals who take pride in...  ...steel-toe footwear required Why Work With Staffmax?This short-term role offers immediate work with consistent hours in a supportive...