Job Description

Job Responsibilities:

Works with different customer technology teams to create health monitoring dashboards and alerts for all products using tools like Adobe Analytics, Azure Databricks, Teradata, Qualtrics, Celebrus and Quantum Metrics
Utilizes data to break down issues and identify root causes impacting system health
Builds dashboards, ad-hoc reports, and deep dives measuring OKRs
Partners with different product teams on identifying and tracking relevant OKRs
Helps connect the dots between digital data and data from other sources to drive deeper insights and analysis on customer behavior
Works with stakeholders within digital and outside to efficiently track and monitor digital voice of the customer, drive insights and identify areas of opportunity
Prepares updates for leadership team and stakeholder teams
Evangelizes, leads and drives greater adoption of digital analytical tools within digital and outside through training sessions and office hours
Shares best practices and develop systems knowledge to deliver new reports and enhance existing reports tomeet business needs
Works closely with our Data Organization, and Data Engineering (DEAA) partners to drive long-term strategic investments and enhancements to the quality of our data assets

Skills:

PowerBI/Tableau
SQL
Python
Adobe Analytics / Google Analytics

Education/Experience:

Bachelor's.

Job Tags

Work at office,

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