Position Title: Patient Access Liaison
Location: ONSITE – Corporate Headquarters – Bridgewater, NJ
Employment Type: Full-time
Schedule: Monday – Friday 8am-5pm (No Weekends Required)
Benefits:
About Us
Performance Ortho is a top-tier orthopedic and outpatient care provider with four clinic locations, an Ambulatory Surgery Center, and corporate headquarters in Bridgewater, NJ. Our multidisciplinary model includes Physical Therapy, Chiropractic, Acupuncture, Orthopedic Surgery, and Occupational Therapy. In our 24+ years of service, we've built a thriving organization focused on excellence in clinical outcomes, compassionate care, and a culture of collaboration and innovation.
Position Overview
As a Patient Access Liaison at Performance Ortho, you are the first point of contact for prospective and returning patients. Your primary focus is answering high-volume inbound calls—including those driven by marketing campaigns—to provide a warm, professional, and live alternative to automated systems. You will assist in collecting and logging caller information, managing voicemails, and supporting administrative workflows related to patient intake. This role plays a pivotal part in shaping the patient’s first impression of the practice and serves as a development path to becoming a Patient Access Coordinator (PAC).
Key Responsibilities
Patient Communication & Call Management
Administrative & Intake Support
Team Collaboration
Preferred Candidate Attributes
Qualifications
Essential:
Desired:
Why Join Us?
At Performance Ortho, the Patient Access Liaison is instrumental in setting the tone for the patient experience. This role offers more than just administrative responsibility—it’s a unique opportunity to help patients feel heard, welcomed, and well cared for from their very first call. Join a team that values professionalism, empathy, and growth—and become a key part of delivering world-class care to our communities.
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