Job Description

Position Title: Patient Access Liaison

Location: ONSITE – Corporate Headquarters – Bridgewater, NJ

Employment Type: Full-time

Schedule: Monday – Friday 8am-5pm (No Weekends Required)

Benefits:

• 401(k) with employer matching
• Health, Dental, and Vision Insurance
• Generous Paid Time Off + Holidays
• Paid Leave of Absence Support
• Professional Development Assistance
• Culture-focused Leadership Team
• On-the-job Training and Mentorship

About Us

Performance Ortho is a top-tier orthopedic and outpatient care provider with four clinic locations, an Ambulatory Surgery Center, and corporate headquarters in Bridgewater, NJ. Our multidisciplinary model includes Physical Therapy, Chiropractic, Acupuncture, Orthopedic Surgery, and Occupational Therapy. In our 24+ years of service, we've built a thriving organization focused on excellence in clinical outcomes, compassionate care, and a culture of collaboration and innovation.

Position Overview

As a Patient Access Liaison at Performance Ortho, you are the first point of contact for prospective and returning patients. Your primary focus is answering high-volume inbound calls—including those driven by marketing campaigns—to provide a warm, professional, and live alternative to automated systems. You will assist in collecting and logging caller information, managing voicemails, and supporting administrative workflows related to patient intake. This role plays a pivotal part in shaping the patient’s first impression of the practice and serves as a development path to becoming a Patient Access Coordinator (PAC).

Key Responsibilities

Patient Communication & Call Management

• Answer incoming calls with professionalism and empathy; prioritize live answering to enhance patient access and marketing conversion
• Triage calls appropriately to internal departments, ensuring seamless transitions
• Handle marketing-driven inquiries and provide general information about services and next steps
• Manage voicemail inbox: log messages, assign follow-up, and ensure timely resolution

Administrative & Intake Support

• Accurately collect and document patient information for new and returning patients
• Upload completed intake packets and track diagnostic submissions
• Assist with appointment confirmation calls and other front-end communications
• Escalate urgent concerns according to established protocols

Team Collaboration

• Work closely with Patient Access Coordinators to support smooth patient onboarding
• Provide overflow call support to Front Desk, Billing, or other departments when needed
• Maintain a shared commitment to upholding HIPAA compliance and patient confidentiality

Preferred Candidate Attributes

• Friendly, empathetic, and composed under pressure
• Skilled in verbal communication, with strong listening and rapport-building abilities
• Reliable and detail-oriented, with consistent task follow-through
• Comfortable in a collaborative and fast-paced team environment
• Eager to learn and grow into advanced roles such as the PAC position

Qualifications

Essential:

• 2+ years of experience in healthcare, customer service, or call center environments
• Proficient with Microsoft 365 and web-based systems (e.g., EHR, CRM)
• Clear and courteous phone etiquette; ability to communicate confidently and kindly
• Strong time management and multitasking skills

Desired:

• Bachelor’s degree in a related field preferred
• Familiarity with medical terminology and patient intake processes

Why Join Us?

At Performance Ortho, the Patient Access Liaison is instrumental in setting the tone for the patient experience. This role offers more than just administrative responsibility—it’s a unique opportunity to help patients feel heard, welcomed, and well cared for from their very first call. Join a team that values professionalism, empathy, and growth—and become a key part of delivering world-class care to our communities.

Job Tags

Similar Jobs