Customer Service Representative Job at Addison Group, Irwin, PA

emNranZ4SEMxSE5WNU1qS3g4ZUlDRkt0Q2c9PQ==
  • Addison Group
  • Irwin, PA

Job Description

Position: Customer Service Representative

Location: Irwin, PA

Pay: $18–$20/hour

Employment Type: Temp to Hire

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Role

We are seeking a motivated and detail-oriented Customer Service Representative to join our collaborative and fast-paced team. This role will focus on supporting customers, sales teams, and service technicians by processing orders, creating quotes, and ensuring an exceptional customer experience.

Responsibilities

  • Develop SAP quotations for machine spare parts, consumables, tooling, contract services, and more by collaborating with customers and internal teams.
  • Support Regional Business Managers with feasibility quotations and order entry.
  • Present quotations to customers and follow up to convert opportunities into sales.
  • Perform commercial contract reviews and process purchase orders in SAP.
  • Dispatch service technicians for machine repairs and manage scheduling.
  • Respond promptly to customer questions and requests.
  • Support the Customer Service Manager with special projects.
  • Facilitate the customer feedback process and complete supplier survey forms.
  • Update Salesforce with active/inactive machine serial numbers.
  • Provide back-up support to other Customer Service team members as needed.

Requirements

  • Experience: 2+ years of customer service or inside sales experience in a manufacturing or similar technical industry (retail experience will not be considered).
  • Education: Bachelor’s degree preferred.
  • Software Skills: Tech-savvy; SAP and Salesforce experience a plus.

Core Competencies:

  • Ability to work effectively with different personalities.
  • Self-starter who thrives in a fast-paced environment.
  • Detail-oriented and highly organized.
  • Strong verbal and written communication skills; able to communicate with diverse audiences.
  • Customer-first mindset.

Additional Details

  • Reports to: Customer Service Manager.
  • Team Size: Work alongside two other reps; highly collaborative environment.
  • Training: Cross-training with other team members; strong tenure within the group ensures excellent support.
  • Culture: Friendly, team-oriented, and customer-focused.

Job Tags

Contract work, Temporary work,

Similar Jobs

City of Sand Springs

Water Treatment Plant Operator I Job at City of Sand Springs

 ...4 PM); Sunday-Monday (off); Tues-Wed (12 AM to 8 AM); Thurs-Fri (4 PM to 12 AM) Job Summary: Responsible for the safe operation of the Water Treatment Plant, providing biologically and chemically safe water for human consumption. Major Responsibilities: Operates equipment... 

Trinity Consultants - Aztec Technologies, Inc.

Field Installation Manager Job at Trinity Consultants - Aztec Technologies, Inc.

 ...SUMMARY The Field Installation Manager oversees the planning, coordination, and execution of on-site installation activities for custom automation panels, control systems, and related equipment. This role ensures that installation projects are delivered on time, on budget... 

Oho Group Ltd

Embedded Software Engineer Job at Oho Group Ltd

 ...Embedded Software Engineer (Exciting Startup) We are working with an exciting aerospace startup which is focused on developing innovative solutions that push the boundaries of technology and flight. You will ideally have Experience with C/C++ programming for... 

FCC Construcción

Construction Quality Engineer Job at FCC Construcción

 ...by Connect Plus Partners, a joint venture between FCC Construction and Halmar International, the project brings together...  ...demanding conditions. Flexibility to work extended hours, nights, weekends, and rotating shifts as project demands require. Occasional office-based... 

Taurus Industrial Group, LLC

Tool Room Attendant Job at Taurus Industrial Group, LLC

The Tool Room Attendant is responsible for the daily management, organization, and maintenance of the companys tool inventory. This role ensures that all tools, equipment, and materials are properly stored, tracked, and readily available to support field operations and...