Back Office Manager Job at Gold's Gym , Virginia

emN3anR4N0UyWEpWNmNQT3ljU0RCMVduQ3c9PQ==
  • Gold's Gym
  • Virginia

Job Description

Back Office Operations Manager

Location: Meadowbrook

 Job Type: Full-Time

Schedule: M-F 10am - 6pm

 

About the Role

We’re looking for a motivated and detail-oriented Back Office Operations Manager to join our team! This key leadership role is responsible for supporting gym operations, driving membership retention, and overseeing daily administrative and customer service functions. If you're passionate about fitness, customer experience, and operational excellence, this is the opportunity for you.

Key Responsibilities

Leadership & Customer Experience

  • Drive membership retention by engaging with current members and promoting renewals and upgrades.

  • Collaborate closely with the General Manager to resolve member concerns and operational issues.

  • Serve as the liaison to the Corporate Customer Care Department, ensuring a smooth communication flow.

  • Proactively manage cancellations and work toward member retention whenever possible.

Operations & Administration

  • Oversee daily cash handling procedures, including timely bank deposits and adherence to all cash management protocols.

  • Manage retail sales processes, ensuring accurate transactions and inventory tracking.

  • Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists.

  • Ensure all member concerns are addressed promptly and professionally.

What We’re Looking For

  • 1–2 years of relevant experience in operations, customer service, or sales

  • College degree preferred, but not required

  • Strong leadership, communication, and organizational skills

  • Ability to handle difficult situations with patience, professionalism, and tact

  • Comfortable with basic cash handling and computer systems

  • Background in fitness or wellness is a plus

Apply now to become part of a team that's passionate about people, fitness, and operational excellence!

Job Tags

Full time,

Similar Jobs

SWCA Environmental Consultants

Natural Resources Intern Job at SWCA Environmental Consultants

About the opportunity: Embark on an exciting journey with SWCA as a Natural Resources Intern for Summer 2026 in our Arlington, TX office. Join our dynamic team and be part of innovative solutions in the environmental sciences. SWCA, established in 1981, is a renowned... 

Oatey

Environmental Health, Safety & Security Specialist or Manager Job at Oatey

 ...impact in a place where you matter?****About the Role**At Oatey, safety and sustainability aren't just checkboxes-they're part of who we...  ...a manufacturing or distribution environment.+ Knowledge of OSHA, EPA, and related safety and environmental regulations.+ Strong... 

Enterprise Mobility

Driver - Bessie Coleman Job at Enterprise Mobility

 ...growing privately owned automotive rental and leasing company in North America and we are...  ...has an exciting opportunity for a Driver. The Driver delivers vehicles and in some...  ...Employee discounts on car rentals, car purchases and much more!+ 401(k) retirement plan... 

Cox Media Group

Photographer/Videographer - KIRO TV Job at Cox Media Group

 ...that are clear and easy to understand Able to work under pressure and make quick decisions in the field Operate and maintain a professional video camera and related news gathering equipment. This includes laptop, iPhone, LiveU and drones Be familiar with and understand... 

Staffmax Staffing & Recruiting

Order Picker/ Warehouse Associate Job at Staffmax Staffing & Recruiting

 ...Staffmax is helping our client hire reliable Order Pickers for a 5-month contract. In this role, youll be responsible for picking and preparing orders for shipment in a busy distribution warehouse. Contract Length: 5 Months Location: Las Vegas, NV Key Responsibilities...