- Define and launch a standardized approach for supporting "network on demand" products, enabling the client to deliver ultra-premium internet solutions efficiently.
- Create standardized journeys for agents, technicians, and customers, ensuring a seamless experience throughout the customer journey, regardless of the network upgrade type.
- Guide development on user interface features, automation, abstraction layers, and integrations to enhance the network on demand program and improve the overall customer journey.
- Expand the existing 2x1 Gbps product into 6 additional markets, leveraging insights from the initial deployment to refine the customer journey.
- Lead the conversion of the 2x1 product into a new standardized approach upon completion of development, focusing on optimizing the customer journey.
- Telecom / Internet Provider industry background is highly preferred
- Background in analyzing a telecom/internet provider environment for suggestive updates/changes to enhance customer experiences
- Ability to create AS-IS / TO-BE documentation, requirement gathering, creation of business cases, market research, etc-.
- Proven experience in product management, particularly in technology or telecommunications sectors, with a focus on enhancing customer journeys.
- Strong cross-functional collaboration skills, with the ability to work effectively across diverse teams to improve the customer experience.
- Excellent storytelling abilities to simplify technical subjects for non-technical audiences, ensuring clarity in the customer journey.
- High proficiency in Microsoft PowerPoint and Microsoft Excel, with experience in creating product requirements and mapping customer journeys.
- Willingness to learn from others' subject matter expertise and adapt to evolving business needs, with a commitment to enhancing the customer journey.
...dedicated to delivering exceptional service to individuals and corporations. Our team of executives, flight crew, maintenance experts,... ...Bonus program ~ Competitive salary or ~ Part 91 contract pilots - per diem Equal Opportunity Employer: NEAJets is an equal...
Provide engineering, technical and logistics support to the Shafting, Surface Ship Propulsion Waterjets, and Surface Ship Propellers Branch... ...~Bachelor of Science degree in Naval Architecture, Marine or Mechanical Engineering, from an accredited institution. ~...
...Watch your engineering work come to life in landmark projects around the world when you partner with Syska Hennessy Group! As a global... ...that bring them to life. We are seeking an experienced Fire Protection - Fire/Life Safety Engineer IV to join our team in our corporate...
...Community Action is a dynamic, mission-driven, and people-powered nonprofit organization that serves, educates, and organizes the Korean American, Asian Pacific American (APA), and immigrant communities in New York and around the country. The MinKwon Center offers free...
Are you an experienced Superintendent with a passion for ground-up commercial construction ? Do you thrive in a fast-paced environment where leadership, problem-solving, and collaboration are key? If so, we want to hear from you!&##128296; Position: Superintendent...