Job Description

We are seeking a Technical Service & Development Engineer to join our team at Hanwha Advanced Materials. This role will provide on-site customer support, diagnostics, and solutions. The ideal candidate will be local to Cartersville, GA, or willing to relocate prior to starting the role and have a background in Materials Engineering, Chemical Engineering, or related disciplines.

Responsibilities:

Includes but not limited to:

• Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Advanced Material’s recommended processing guidelines
• Assist in identifying and reporting on competing product activities at customers
• Duplicate customer processes at Hanwha Advanced Material’s laboratories to facilitate validation of new product developments, launch support, and quality issues
• Lead productivity improvement projects and other technical development efforts at strategic customer sites
• Learn to use analytical tools such as DMAIC and DFSS and learn problem solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issues
• Assist in developing and maintaining Hanwha Advanced Material’s troubleshooting guidelines and lessons learned database
• Act as technical focal point at customer and Tier 1 representing the product and the company
• Address customer problems that are related to materials
• Coordinate technical support for analytical processes, samples, and technical meetings as needed to ensure successful commercialization and quality resolution.
• Communicate customer feedback on products (including quality issues) to engineering, Q.C., and Account Managers.
• Work with the Quality team to identify and resolve quality issues
• Write Technical Reports and Visit reports
• Travel Required: 60-70% (approximately)

Required Education and Experience

• Bachelor’s degree in Polymer, Materials, or Chemical Engineering; other disciplines may be considered based on experience
• Strong communication and interpersonal skills, open to listening and sharing experiences
• Strong comprehension and utilization of MS Excel, PowerPoint, Word, & Outlook
• Strong interpersonal and team skills
• A demonstrated ability to effectively make decisions
• Problem solving / analytical skills required
• Candidate must be a highly motivated, self-starter with effective communication skills, both oral and written
• Ability to analyze problems quickly and summarize effectively

Preferred Qualifications:

• Prior Technical Service or Development experience
• Bachelor’s degree in an engineering or technology field
• Experience with ISO quality systems, practices and procedures
• Experience in using data acquisition systems, data analysis, and reporting tools
• One to three (1 to 3) years’ experience in film Manufacturing / PV Module Manufacturing.
• One to three (1 to 3) years’ experience in Fill or Sheet Extrusion Processing
• Six-Sigma certification
• Bilingual in Korean and English

Job Tags

Similar Jobs