Job Description

HRC International is a training and career development organization and designated J-1 visa sponsor for the international hospitality and education industry. HRC has been providing qualified hospitality talents and teachers to full-service hotels, restaurants and schools since 1995. We are in the global business of connecting the best possible employees with the best possible employers in the USA and worldwide. We achieve this by establishing long-lasting relationships and never putting profits before people. In doing so, HRC ranks among the world's leaders in international training and career development. With offices in the Netherlands, United States, Indonesia, Bulgaria, Mexico, Argentina, Chile, United Kingdom, France and Kenya and partnership offices around the world, more than 8,000 HRC alumni have already experienced life changing career opportunities at some of the finest employers around the world.

The Team Success and Operations Manager is a pivotal leadership role responsible for overseeing the daily operations and team management of a dynamic group of 5-10 business development specialists and key account managers (program coordinators). This role requires a "people person" who leads with empathy and motivation while fostering a collaborative and productive work environment. The ideal candidate will provide strategic direction, ensure operational excellence, and inspire the team to meet and exceed business objectives. The Team Success and Operations Manager reports to the CEO. The Team Success and Operations Leader is not just a leadership role but a central figure ensuring the seamless functioning of the office and the success of the team. This position requires an adaptable, proactive individual with a knack for solving challenges and leading with a people-first mindset.

Key Responsibilities:

1. Leadership and Team Development:

• Lead, mentor, and coach a team of business development specialists and program coordinators.
• Provide ongoing support, address team concerns, and foster problem-solving capabilities.
• Conduct regular performance reviews (90-day, 6-month, 1-year evaluations).
• Organize and lead quarterly in person and virtual team events to enhance collaboration and morale.
• Foster an enjoyable work environment to endeavor staff retainment

2. Relationship and Culture Management :

• Cultivate a positive and inclusive company culture.
• Liaison and main point of contact of other business units sch as visa designation and support department as well as (overseas) recruitment departments
• Support initiatives to integrate new cities or cultural elements into the team's dynamic.
• Facilitate communication between teams and projects to enhance collaboration

3. Office Administration and Operations:

• Oversee daily office management, including administration, maintenance, and inventory management.
• Manage vendor relationships, contracts, and supplies; set up workstations and order equipment as needed.
• Organize and maintain a clean and professional office environment.
• Responsible for overseeing the training of new hires and off boarding or terminations.

4. Team Performance and Process Improvement:

• Follow up with team members on client database updates, pending actions, and ongoing placements.
• Ensure program coordinators maintain accurate and up-to-date employer and placement records.
• Update and refine Standard Operating Procedures (SOPs) to improve efficiency.
• Run weekly, monthly, quarterly and yearly reports as necessary
• Make recommendations for improvement

5. Account and Financial Management:

• Data driven KPI oversight and Management Information analysis and reporting
• Oversee invoice follow-ups and ensure timely payment processing.
• Manage payroll, time off requests, vacation, holiday sick time, leaves.
• Manage office expenses, client billing, invoice reconciliations, manage office calendar.
• Monitor team updates to billing modules within accounts.

6. Compliance and Contracts:

• Stay informed about relevant legal requirements, including J-1 visa regulations, and ensure compliance across operations.
• Manage contracts, including Hilton and other partner agreements.
• Support contract review process

7. Business Development:

• Identify market trends and explore new opportunities.
• Drive innovative business ideas to support growth.
• Foster a culture of creativity and collaboration.
• Build strategic relationships to maximize opportunities.
• Analyze data to guide business strategies and decisions.

Essential Qualifications/Experience:

• Proven leadership and team management experience.
• Strong background in office administration and operations.
• Excellent organizational skills and attention to detail.
• Familiarity with client relationship management and recruitment processes.
• Ability to lead with empathy, inspire motivation, and manage conflict effectively.
• Experience in program coordination, account management, or a similar role is a plus.
• Above average knowledge of Excel and other modern software applications
• J1 Visa Experience
• Immigration
• Global Mobility Experience

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative work environment with a focus on employee satisfaction and success.

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