Job Description

Studio Sales & Client Experience Manager

Location: Soho, NYC | Full-Time | Reports to Director of Operations

About the Role

AFLALO is a modern house, blending opulence with a provocative, contemporary vision. As

Studio Sales & Client Experience Manager, you will shape how clients encounter AFLALO from

day one—curating refined in-studio experiences, building long-term VIP relationships, and

driving meaningful sales through personal connection. This is an opportunity to set the

clienteling standard for our Soho studio and establish a foundation of loyal, repeat clients.

Responsibilities

• Welcome and assist all in-studio clients—walk-ins, styling appointments, and events
• Offer personalized styling and warm, concierge-level service
• Build and maintain a CRM of VIPs and top clients, tracking preferences and purchases
• Follow up post-visit to encourage retention and repeat purchases
• Coordinate gifting, guest lists, and thoughtful touches for top clients
• Maintain an elegant, orderly studio that reflects the AFLALO aesthetic
• Share client feedback and insights with the merchandising and operations teams
• Schedule
• Full-time, 5 days per week
• Weekend availability required (Wednesday–Sunday typical)

Qualifications

• 5–10 years of luxury retail, showroom, or client development experience
• Proven record of driving sales through VIP clienteling
• Strong styling sensibility and ability to curate wardrobes for discerning clients
• Highly polished, warm, and discreet with excellent communication skills
• Deep understanding of luxury service standards and CRM best practices
• Driven, entrepreneurial spirit—eager to build a new client base from the ground up

Compensation & Rewards

• Base salary: $75K–$90K
• Uncapped commission tied to client sales and long-term retention
• First-year On-Target Earnings (OTE): $130K–$160K, with greater upside for top

performers

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