As a Sr. Risk Associate on the Card Customer Identity Management Team, you will be part of a smart, talented team engaged in our Operational Excellence journey for the Customer Identity landscape which includes process improvements, becoming more well managed and intent creation. This role will directly support new and innovative process improvements and/or redesign initiatives. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. This person will collaborate with 2nd line business stakeholders to build relationships to drive process improvements and maintain a well managed process environment.
The ideal candidate will have experience working in a strategy-oriented team or regulated operations, strong relationship-building & creative problem-solving skills. This person will need to have excellent communication skills, and have the ability to adapt to change quickly. Being Intellectually curious, having strong attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This is an excellent opportunity to continue your career in the field of Risk Management.
General Responsibilities:
Build & maintain a robust working knowledge of Identity policies & processes, AML Legal & Regulatory Requirements, and Identity Operational Execution
Create & nurture a strong working relationship with Segments, FDO Operations, AML Advisory and Product/Tech
Support Customer Identity Risk & Controls team with strong policy & risk ownership and creative problem solving as appropriate for audits, exams, and large initiatives
Develop subject matter expertise for Acquisitions and customer management processes, and identify areas to improve the AML aspects of these processes
Collaboration on new tools which will enable automation in manual areas of the process
Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Driving changes and executing high priority, regulatory driven process changes for AML
Designing, developing, and managing plans in a complex, dynamic environment
Tracking and resolving process breakdowns
Understanding customers’ needs of the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
Preferred Qualifications:
Bachelor's Degree or military experience
At least 3 years of Process Management or Project Management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $86,000 - $98,200 for Sr. Risk Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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