Job Description

Summary of Role:

As an Business Intelligence Analyst for HealthPlanOne, you’ll work as part of a cross-functional team that leverages cutting-edge technology to deliver accurate, scalable, and compliant AI-related insights. You will be responsible for working with multiple departments and end-users, translating business requirements into technical specifications, developing data models, gathering and analyzing data from internal and external systems, and ensuring seamless integration and performance of systems to support project goals and decision-making. This is a client-facing role that requires regular presentations to both technical and non-technical audiences, including external clients.

Duties/Responsibilities:

• Deliver regular presentations to both technical and non-technical audiences, including external clients.
• Deliver ad hoc and scheduled reports on model performance, trends, and key metrics.
• Gather, clean, and preprocess structured and unstructured data from multiple sources to support machine learning pipelines. Ensure data quality, integrity, and consistency through rigorous validation and auditing.
• Perform statistical analyses to uncover trends, patterns, and anomalies that inform product strategy and carrier partnerships.
• Visualize complex datasets and translate AI/ML outputs into actionable insights and recommendations for business stakeholders.
• Continuously monitor, analyze, and recalibrate models to reflect seasonal trends (e.g., AEP/OEP) and shifting market dynamics.
• Collaborate cross-functionally to align data strategies with broader business objectives and contribute to ongoing model improvement through documentation and feedback.

Required Skills/Abilities:

• Bachelor’s degree required
• 2 - 3 years of experience in customer-facing position or account management
• Prompt engineering proficiency with LLMs like ChatGPT - Corporate experience with tools like this is a plus.
• Basic understanding of AI and machine learning concepts and tools.
• Basic hands-on proficiency with SQL; familiarity with SQL Server is a plus.
• 1 year of experience with relevant data processing/visualization tools, like DOMO.
• Excellent communication, organizational, and problem-solving skills, with experience building and presenting clear and compelling PowerPoint presentations for diverse audiences.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

Equal Employment Opportunity (EEO) is a fundamental principle at HPOne, where employment is based upon personal capabilities and qualifications. HPOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HPOne requires the necessary drug testing and background checks as part of our pre-employment practices.If assistance or accommodation due to a disability is needed, requests should be sent to: accommodations@hpone.com.

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