Spanish Help Desk Analyst- Need only Local to Georgia Job at American Unit, Inc, Conyers, GA

emM0a3ZoREYzSDVXNGNiTHhNeUhERmVwQlE9PQ==
  • American Unit, Inc
  • Conyers, GA

Job Description

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.

• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED

• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications

• 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

• Knowledge of Apple iOS

Job Tags

Local area,

Similar Jobs

Stratejic Relationships

Data Entry Clerk Job at Stratejic Relationships

Stratejic Relationships is looking for a detail-oriented Remote Data Entry Clerk to join our team. This position offers the flexibility of working remotely while ensuring the accuracy and efficiency of data management processes critical to our success. Key Responsibilities...

Medix™

Billing Supervisor-242278 Job at Medix™

 ...Job Title: Billing Supervisor Insurance Follow-Up & Payment Posting Location: Hanover, MD (hybrid) Job Type: Full-Time Job...  ...solving skills. Benefits: Competitive salary Health, dental, and vision insurance Retirement plan options Paid time... 

Softworld, a Kelly Company

Desktop Support Job at Softworld, a Kelly Company

 ...Job Title: Desktop Support Job Location : Dolgeville NY 13329 Onsite Requirements: Troubleshooting equipment Strong Communication skills Active Directory Job Description : This position involves providing support in areas such as installation... 

Aquent

Auto Transport Fleet Maintenance Manager Job at Aquent

 ...Auto Transport Fleet Maintenance Manager Brunswick, GA | Port-Based | Full-Time Reports to: Chief Operating Officer (COO) Salary range: $100K $115K Our client is looking for a highly skilled and strategic Fleet Maintenance Manager to oversee the performance... 

OneForma

Local Freelance Recruiter in the US Job at OneForma

 ...locale. Your Role and Responsibilities Attracting candidates in your locale on OneFormas behalf to work in Centifics AI data projects, both for work-from-home and onsite positions, considering part-time and full-time positions. Following recruiting...