Spanish Help Desk Analyst- Need only Local to Georgia Job at American Unit, Inc, Conyers, GA

emM0a3ZoREYzSDVXNGNiTHhNeUhERmVwQlE9PQ==
  • American Unit, Inc
  • Conyers, GA

Job Description

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.

• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:

• High School diploma or GED

• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications

• 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

• Knowledge of Apple iOS

Job Tags

Local area,

Similar Jobs

The H&K Group

Bridge Carpenter Foreperson Job at The H&K Group

 ...safety and efficiently understand and direct carpentry crew Ability to read blueprints and job-related documents Ability to operate surveying instrument, shoot elevations and straight lines Experience with pile driving and drilling equipment Strong verbal and... 

Partners Bank

Customer Service Assistant (Bank CSA) Part Time / Req #1101 Job at Partners Bank

 ...Customer Service Assistant I (CSA) Part-Time Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Part Time 29 hours per week / Non-exempt / On-Site Only Must already be authorized... 

Casa Cipriani New York

Spa Concierge Job at Casa Cipriani New York

POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Spa Concierge. Is responsible being the first point of contact for guests at the spa, providing exceptional customer service, assisting with inquiries and reservations...

Celltrion Inc

Manager Supply Chain Job at Celltrion Inc

 ...continue to leverage Celltrions unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve...  ...high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcare, which suggested a new growth model in the Korean... 

PHILLIPS Programs for Children and Families

Assistant Teacher Job at PHILLIPS Programs for Children and Families

 ...Assistant Teacher Special Education (Full-Time) &##128205; Annandale, VA Make a lasting impact. Grow your career. Join a mission...  ...'s degree in Education or similar (preferred) &##128161; Experience in a special needs school setting (highly preferred) &##1285...