Job Description

Summary

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize injection molding and other equipment.

Essential Responsibilities

• Systematically and efficiently analyze, troubleshoot, and restore function to equipment.
• Commission injection molding and other machine equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of equipment and products.
• Lead and train less experienced service personnel as needed.
• Collect requisite information to create standardized procedures when opportunities are identified.

Requirements:

• Willingness to travel up to 80% through the areas of Cincinnati and/or Indianapolis.
• Experience performing complex mechanical and electrical repairs to industrial machinery such as injection molding machines, CNC machines, etc.
• Ability to operate lifting equipment such as forklifts, scissor-lifts and other mobile lifts.
• Knowledge of electrical components (High voltage 480V/220V, Low Voltage, fuses, relays, contactors, motors).
• Knowledge of PLC programming and function (Allen Bradley, Sigmatek, Siemens).
• Understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, centrifugal pumps, vacuum pumps).
• Knowledge of pneumatic conveying and troubleshooting (controls, actuators, or valves).

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