Job Description

Akkodis is seeking a Service Desk Specialist for a 12 months of Contract position with a client located in Farmers Branch, TX

Pay Range: $20/hr - $23/hr ( The rate may vary based on experience, education, geographic location, and other factors. )

Position Responsibilities

This position is responsible for providing technical and operational support to Clinician Network (Providers) and employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal employees.

What will you do?

• Day to day technical and application support for external clinician network and internal employees
• Customer engagement via ticketing system, inbound and outbound, and email channels
• Resolve Apple iPad, iOS, and application support for Clinicians.
• Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal employees
• Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
• Keep customers/end users and ticket documentation up to date

We are looking for someone with:

• High School Diploma or equivalent.
• 3 to 5 years of successful work with Service Desk or HelpDesk Support
• ‘Customer First’ Mindset and Collaborative
• Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
• Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
• Experience with Help Desk ticketing systems

If you are interested in this Service Desk Specialist job in Farmers Branch, TX, then please click APPLY NOW. For other opportunities available at Akkodis go to . If you have questions about the position, please contact Sunny Kumar at Sunny.Kumar1@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records by federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

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