Service Desk Analyst Job at Milestone Technologies, Inc., Louisiana

emNBbnR4TEIzSEpmNThYSnlNV0NEVk9xQ3c9PQ==
  • Milestone Technologies, Inc.
  • Louisiana

Job Description

Job Summary:

Milestone Technologies, Inc. is seeking a remote Service Desk Analyst to provide first-line IT support, troubleshoot technical issues, and assist users with technology needs. You’ll work remotely to ensure seamless service delivery and resolution of IT-related problems.

Key Responsibilities:

  • Support & Troubleshooting:
  • Provide remote assistance for hardware/software issues, network problems, and service requests.
  • Use service desk tools to log, track, and resolve issues.
  • User Support:
  • Assist with onboarding, including software setup, device configuration, and troubleshooting.
  • Educate users on system updates, apps, and IT resources.
  • Collaboration:
  • Work with IT teams to resolve escalated issues.
  • Communicate technical info to non-technical users clearly and effectively.

Skills & Qualifications:

  • Proficient in Windows/macOS environments and networking basics.
  • Experience with service desk software (e.g., ServiceNow, JIRA).
  • Strong communication and problem-solving skills.
  • Customer-oriented with a focus on delivering excellent user support.

Benefits:

  • Health & Wellness: Medical, dental, and vision coverage, EAP, wellness programs.
  • Retirement & Financial: 401(k) with matching, life insurance, competitive salary.
  • Work-Life Balance: Generous PTO, paid parental leave, flexible remote work.
  • Professional Growth: Training programs, certification support, career advancement opportunities.

Why Milestone Technologies?

  • Work in a collaborative and inclusive remote environment.
  • Enjoy work-life balance with flexible hours and remote options.
  • Grow your career with a forward-thinking, supportive company.

Job Tags

Remote job, Flexible hours,

Similar Jobs

Coalesce Management Consulting

Data Analyst Job at Coalesce Management Consulting

 ...About the Role : We are seeking a Data Analyst to support Transmission and Distribution projects. In this remote role, you will be responsible for analyzing and interpreting data to help optimize project performance and deliver actionable insights. This is an exciting... 

North Bridge Staffing Group

Internal Recruiter Job at North Bridge Staffing Group

 ...ABOUT US: At North Bridge Staffing Group, we bridge talent to business. We connect our clients...  ...to each client's specific needs. We work in a small, fast-paced, and team-driven environment...  ..., talent acquisition, or staffing (agency experience preferred)~ Strong sourcing... 

Ultimate Staffing

Property Manager Job at Ultimate Staffing

 ...Assistant Property Manager - Commercial Retail On-site | &##128338; Full-time | &##128176; $60K-$68K/year About the Role: A growing commercial real estate firm is seeking a detail-oriented Assistant Property Manager to support operations across a retail property... 

Royal Enfield North America

Inventory Analyst Job at Royal Enfield North America

Inventory Analyst - Permanent Position As the Inventory Analyst at Royal Enfield North America (RENA), you will be part of the Global Commercial Organization and report to the Inventory / Lead of Service Operations - RENA. You will be responsible for maintaining...

Georgetown Preparatory School

Athletic Trainer Job at Georgetown Preparatory School

 ...Georgetown Preparatory School Staff Athletic Trainer Job Description Reporting to Georgetown Preps Head Athletic Trainer, and in coordination with the Athletic Director, will perform and oversee the daily clinical operations and ATC duties required for the Athletic...