Optomi, in partnership with an enterprise retailer, is seeking a Senior Service Designer to join the Experience Design team and embed directly with one of our agile scrum teams focused on Order & Fulfillment experiences. In this senior-level role, you’ll lead discovery and service design efforts across complex workflows involving payments, tax systems, and internal finance tools.
You’ll work alongside product managers, engineers, and internal finance stakeholders to uncover and clarify current-state workflows, reduce manual pain points, and co-create a future-state ecosystem that is scalable, efficient, and clearly communicated—especially at the executive level.
This is a highly collaborative and strategic role that will require a systems thinker who can zoom in and out—from journey maps and ecosystem flows to executive presentations that tell a clear, compelling story.
Key Responsibilities
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