Job Description

The Systems Engineer position is responsible for providing full cycle implementation and support of customer systems, while working across multiple company departments to ensure full client satisfaction. Under the direction of a manager or dispatcher, coordinates the design and maintenance of all access control, intrusion, and video surveillance systems. Incumbent receives and evaluates work orders and requests, investigates requests and troubleshoots problems where appropriate, establishes priorities and coordinates with contractors, when required.

Essential functions and responsibilities:

• Assists with security systems integration, mapping and software updates and helps train personnel in the use of these systems.
• Assists on new projects in both existing areas and new construction helping with security assessments, vendor selection, technology upgrades, product selections, testing, field verification of systems and inspection of work in progress for compliance with standards
• Assess work sites, conditions, and logistics for each project; Develop Method of Procedure based on pre-project assessment.
• Design, develop and provide documentation of systems, configurations, and other pertinent information for the customer.
• Communicate with clients to resolve issues in a professional and confidential manner; Develop and execute client specific solutions.
• Manage the allocation of project resources, including software, hardware, tools, and related items specific to each customer and/or project.
• Direct the work responsibilities of union labor personnel based on specific project needs.
• Design and oversee training programs for new and existing customers; Determine which customers receive training.
• Collaborate with Customer Relationship Managers on demonstrations for new and potential clients.
• Perform installation, configuration, programming, and final commissioning of customer systems.
• Work collaboratively with installation, project management and engineering teams.
• Perform infrastructure services, including pulling cables, installing wall, and ceiling cabling, and installing surface mounted devices, as required.
• Perform system wiring and terminations services, as required.
• Deliver on-going remote and on-site technical support for existing customers and systems.
• Additional responsibilities may be required as necessary, including but not limited to: Provide internal support for basic trouble shooting.
• Organizes and manage parts stock and tools.
• Perform other duties as needed.

Success factors/job competencies:

• Effectively communicate both in writing and verbally
• Work independently and prioritize multiple tasks and adapt to needed change
• Analysis
• Mechanical aptitude
• Comprehend technical language and read and interpret blueprints, wiring diagrams, and schematics
• Safety orientation
• Customer Focus
• Attention to Detail
• Teamwork/Collaboration
• Stay abreast of changes in security technology

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individual will be required to travel to customer sites as needed.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
• The employee is occasionally exposed to outside weather conditions and risk of electrical shock.
• Individual will regularly be required to lift, push, pull, and carry up to 50 pounds, and occasionally up to 75 pounds.
• Incumbent will be required to use a computer with keyboard, telephone, or handheld mobile device for extended periods of time, and office machinery as needed.
• Incumbent must be able to read, see, hear, and speak.

Workdays and Shifts:

Position works Monday–Friday, daylight hours, and additional time as needed to complete work.

Education/Certification(s)/License(s) required:

• Bachelor’s Degree in Electronics, Information Technology or related field, or equivalent experience.
• May be required to participate in safety trainings and/or certifications provided by the Company or customers.
• Valid driver’s license, as employee will be required to travel to local and overnight client sites as needed.
• Manufacturer specific certifications, as required.
• Responsible to maintain active certifications and obtain new and updated certifications as required by the Company.

Experience/Other required:

• Position requires two (2) to three (3) years of relevant experience in the electronic services.
• Strong knowledge of Microsoft Office.
• Strong computer skills with advanced software aptitude.
• Security systems to include, service and maintenance across a broad spectrum of access control, intrusion and video surveillance systems such as, Genetec, Milestone, Bosch, and DMP.

PIf1b7e4164d0a-30492-38374006

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