Salesforce Field Service Management Administrator - REMOTE Job at Tanu Infotech Inc, Remote

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  • Tanu Infotech Inc
  • Remote

Job Description

Role:Salesforce Field Service Management Administrator

Location: Remote

Domain: Aerospace, Utility and Energy, Telecom, Automotive

Key Responsibilities

  • Administer, configure, and maintain Salesforce Field Service Management (FSL/FSM) environments.
  • Customize service workflows, service territories, work types, scheduling policies, and appointment booking.
  • Collaborate with business stakeholders to gather requirements and translate them into effective Salesforce solutions.
  • Monitor platform performance, resolve issues, and ensure data quality and system reliability.
  • Manage user roles, profiles, permission sets, and security settings.
  • Implement automation using flows, process builder, and other Salesforce automation tools.
  • Support release management, testing, and deployment of enhancements.
  • Generate reports and dashboards to provide operational and analytical insights.
  • Work closely with field technicians, operations teams, and IT stakeholders to optimize field service processes.
  • Ensure best practices are followed around configuration, customization, and data governance.

Required Skills & Qualifications:

  • Hands-on experience with Salesforce Field Service (FSL/FSM).
  • Strong understanding of Utilities domain processes such as outage management, asset management, and field operations.
  • Proficiency in Salesforce configuration including flows, object customization, page layouts, and validation rules.
  • Experience in scheduling optimization, workforce management, and mobile field service operations.
  • Knowledge of Salesforce security, sharing model, and data management.
  • Salesforce Administrator certification (ADM-201) required.

Preferred Qualifications:

  • Salesforce Field Service Consultant certification.
  • Experience with Salesforce Lightning components and mobile app configuration.
  • Knowledge of integrations using APIs, middleware, or integration tools.
  • Experience working in Agile environments.
  • Familiarity with asset-heavy industries such as Utilities, Energy, or Telecom.

Job Tags

Remote work,

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