Job Description

Purpose and Scope

Provide direct support to multiple Account Managers by assisting throughout the entire sales process — from prospecting to closing. This role is critical to helping Account Managers meet their sales goals and delivering a positive experience to both customers and partners.

Responsibilities

• Register and track deals for opportunities identified by Account Managers.
• Prepare and manage quotes using the company quoting tool for all identified opportunities.
• Obtain pricing and availability quotes from vendor partners as needed.
• Communicate with manufacturers and vendors to update deal status and confirm order details.
• Update and maintain accurate customer records within the company CRM system.
• Track and communicate shipment details to customers, Account Managers, and the engineering team.
• Register, track, and maintain vendor maintenance and service contracts.
• Assist with the Return Merchandise Authorization (RMA) process when necessary.
• Liaise with the Finance Team regarding opportunity status and ordered deals.
• Ensure a positive customer experience by responding to questions and facilitating internal communication for quick resolutions.

Job Requirements

• Ability to work independently and manage multiple tasks without direct supervision.
• High level of personal integrity, accountability, and professionalism.
• Ability to work onsite with a team of remote Account Managers.
• Excellent verbal and written communication skills.
• Strong team player who is self-motivated, energetic, and enthusiastic.
• Comfortable performing basic mathematical calculations (e.g., applying discounts).
• Ability to develop and maintain strong relationships with internal teams and customers.
• Eagerness to work in a fun, dynamic, and fast-paced environment.

Experience

• Bachelor’s degree or equivalent work experience preferred.
• Previous experience in a sales support, administrative, or loan processing environment a plus.
• Previous exposure to technology or IT products is a plus.
• Working knowledge of Microsoft Word and Excel.
• Positive attitude, exemplary attendance, and dependable team contribution.

Preferred Qualifications (Not Required)

• Familiarity with CRM systems (Salesforce, HubSpot, etc.).
• Experience working with technology vendors or manufacturers.
• Understanding of basic sales and procurement processes.

Job Tags

Work experience placement,

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