Job Description

Job Summary

The key objective of this position is to reach and exceed the sales targets. The Sales Executive is responsible for the sales of Fine Jewelry and Timepieces while providing outstanding client service and experience to reflect our image as the most prestigious Jewelry and Timepieces brand in the World. Sales Executives are to build strong relationships with clients as well as creating networks with which to meet legitimate client leads.

Key Duties, Responsibilities and Accountabilities

Sales

• Meet and exceed sales targets.
• Provide the Harry Winston experience to all clients.
• Develop potential clients through walk-in traffic.
• Maintain and grow existing clients; follow up based on milestones, client’s tastes and goals for future purchases.
• Assist team in sales process where needed
• Ensure team work at all times

Development of Client Base

• Continually update client base through all available resources.
• Client entertainment: Seek out new methods of client development through social contacts and PR related events.
• Record and maintain accurate and relevant sales information in GEM.
• Develop existing client base and reach new prospects.

After Sale Service

• Provide the highest level of client service through personalized contact in product maintenance.
• Use all available resources to problem solving.
• Provide superior after-sale service and experience to all Harry Winston clients.
• Keep management informed of potential product as well as client issues.
• Follow up.

Merchandise Duties

• Ensure the Salon, Salon offices and showcases are always clean and orderly.
• Setup Jewelry/Watches in the morning and take it down in the evening.
• Conduct daily Jewelry/Watches inventory counts (morning and evening or as define).
• Document all movement of items in showcases and report count changes.
• Ensure all items in showcases are displayed properly; tagged, cleaned, polished, on correct form and in working order.
• Ensure all products, jewelry and timepieces are handled with utmost care and following company guidelines.
• Ensure showcases are closed and locked and track the movement of keys.
• Punctually act as back up to the Vault Coordinator when requested.

Job Qualifications

• Strong luxury retail jewelry and timepiece experience
• College degree preferred
• Graduate Gemologist is a plus
• Strong organizational and interpersonal skills
• Ability to work as a team player
• Basic computer literacy
• Flexible to retail working hours
• Very good command of language (specify), fluent in English, any additional language a plus

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