Job Description

Location: 784 W Channel Street San Pedro, CA 90731 and Work From Home Fridays**

Reports to: Key Account Manager

Working Hours: Monday through Friday 8:30 am to 5:30 pm (can be earlier if desired)

Hourly Pay Grade: $24.00 - $27.00 per hour based on experience

Sports Research has an opportunity for an experienced, full-time Sales Account Coordinator to join our team here in our beautiful San Pedro, CA office and one work-from-home day. This role is responsible for the processing and monitoring of assigned domestic and/or international wholesale customer orders, documents, and reports. They act as their main contact of communication and provide them with excellent customer service.

Sports Research is one of the largest privately held dietary supplement and health and wellness brands in the U.S. Established in 1980 and made popular by our flagship product Sweet Sweat, we remain a family owned & operated company dedicated to providing the highest quality products. As a leader in this industry, we are searching for the right people to bring into the brand and be a part of The Sport Of Life!

Responsibilities Include, But Are Not Limited To:

• Process, track, and invoice orders for assigned wholesale customers such as Costco, Walmart, Target, GNC, iHerb, Kroger, Coupang, or Vitamin Shoppe.
• Process EDI orders.
• Issue purchase orders (POs) in NetSuite and ensure requested due dates will be met for order fulfillment.
• Troubleshoot any issues, delays, overages, shortages, and damages.
• Monitor and update daily internal reports and sales logs.
• Track and trace shipments.
• Provide documents, required specifications, quotes, and/or cost sheets to customers.
• Proactively and effectively provide timely customer support.
• Maintain transaction records and e-files and be able to provide documentation needed during research for claim adjustments.
• Work daily in company systems including, but not limited to, NetSuite, Formstack, Adobe Sign, G-Suite, Shopify, Zendesk, Wrike.
• Develop and update Standard Operating Procedures (SOPs) for order entry and workflow optimization.
• Attend tradeshows and expos as needed, fostering networking opportunities and promoting brand visibility.
• Regularly monitor assigned accounts to ensure compliance with Minimum Advertised Price (MAP) policies and prevent unauthorized online selling.
• Monitor and evaluate buying patterns that may lead to unauthorized selling online.
• Provide support to leadership.
• Other duties as needed/assigned.

Skills and Qualifications:

• 3+ years' of wholesale order entry and administratively supporting big box wholesale accounts such as Walmart, Target, Costco, GNC, or Kroger.
• Experience in processing EDI orders.
• Previous experience in NetSuite, Shopify, Zendesk, and/or Wrike are a plus.
• Strong customer service skills
• Accurate data entry and record-keeping
• Team player
• Organized
• Dependable
• Great time management skills
• Skilled verbal and written communicator
• Computer skills, including Microsoft, Excel, and G-suite

Working Conditions:

This role works in a collaborative indoor office setting with desks, computers, stairs, telephones, and a copy machine.

Physical Requirements:

• Work involves sitting or standing most of the day.
• Occasional walking and use of stairs.
• Typing and applying pressure with the fingers and palm required.
• Expressing or exchanging information by means of the spoken or written word.
• Substantial repetitive movements of the wrists, hands and/or fingers.
• Reading and writing in English.
• Clarity or vision at approximately twenty inches or less to perform an activity such as: analyzing data and figures; and extensive reading, primarily on a computer monitor.
• Minimal travel needed, less than 5%

Benefits:

• Free Medical, Dental, Vision, and Life Insurance for Employee’s coverages
• 401K retirement plan with up to a 4% company match
• PTO, paid company holidays, and paid floating holidays
• Weekly work from home, plus one additional work from home day each month
• Free products
• Growth opportunities

*Sports Research is an equal opportunity employer committed to providing a diverse environment.

**Sports Research may update benefits at any time with notice.

***For Sports Research’s Career Privacy Statement please visit ce

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