Job Description

Akkodis is seeking a Indigo Hardware - Remote Support Engineer for a 2 Months contract position with a client located in Alpharetta GA 30004. Ideally looking for applicants with a strong working knowledge or experience with HP Indigo as press operator or field technician. Familiarity with remote diagnostic tools, knowledge management systems, and case management platforms (e.g., ServiceNow) comes as a plus.

Job Title : Indigo Hardware - Remote Support Engineer

Location: 5555 Windward Parkway Alpharetta GA 30004

Duration : 2 Months

Pay Range: $28.53/hr on W2 - $37.35/hr on W2 (without benefits) ,the rate may be negotiable based on experience, education, geographic location and other factors.

About the Role:

We are looking for a highly skilled and service-oriented Remote Support Engineer to join our HP Indigo Hardware Support Team. This role combines deep technical troubleshooting with a proactive customer success mindset. You will be at the forefront of transforming break-fix support into proactive and data-driven resolution, delivering operational excellence and shaping the future of remote technical services.

As a trusted technical advisor, you will leverage AI, XR, remote diagnostics, and cross-team collaboration to ensure swift resolution and continuous improvement. You will play a vital role in engaging with customers remotely, driving insights from Root Cause Analysis (RCA), and reducing field dispatches.

Key Responsibilities:

Active Remote Resolution

• Deliver end-to-end technical support using remote diagnostic tools.
• Resolve 78% of cases remotely and help shape a "Shift Left" model through knowledge transfer and automation.

Customer Engagement & Success

• Lead strategic engagements with customers remotely to understand pain points, align on resolution strategies, and define success metrics.
• Establish long-term trust and position yourself as a proactive partner, not just a troubleshooter.

Deep Technical Analysis & RCA

• Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement.
• Contribute RCA outcomes to the broader technical knowledge base.

Cross-Functional Collaboration

• Act as a bridge between customers, Field Engineers (FSE), delivery teams, and parts approval teams.
• Ensure diagnostic accuracy and quality handover for field visits.

Remote Enablement & Shift Left Execution

• Share learnings, participate in technical debriefs, and develop knowledge articles and training to enable remote resolution and self-service adoption by customers and peers.

Escalation Management & Ownership

• Take full ownership of complex support cases.
• Set priorities, manage escalations professionally, and ensure timely and effective case progression.

After-Hours On-Call Support.

• Participate in monthly on-call rotation to support customers across global time zones (24x7 / 18x6 coverage), ensuring business continuity for critical operations.

Desired Skills & Experience:

• Service-Centric Attitude.
• Demonstrated commitment to delivering excellent service experiences and solving problems with empathy and urgency.
• Remote Support Agility.
• Proven ability to diagnose and resolve complex technical problems using remote tools and data insights, minimizing the need for dispatch.
• Communication & Documentation.
• Strong written and verbal communication skills.
• Ability to produce clear, concise technical documentation and guide customers effectively.
• Team Collaboration.
• Demonstrates One Team - One Goal mindset.
• Works well in a matrixed environment with cross-regional, cross-functional teams.
• Initiative & Innovation.
• Brings forward ideas to enhance remote resolution, improve efficiency, and influence product or process evolution.
• Actively contributes to strategic improvement projects.

Minimum Qualifications:

Required: High School Diploma or equivalent.

Preferred: College Degree in a technical field.

Experience:

• Minimum 3 years in customer-facing technical support (remote or onsite).
• Highly Preferred: Experience with HP Indigo as press operator or field technician.
• Familiarity with remote diagnostic tools, knowledge management systems, and case management platforms (e.g., ServiceNow).

If you are interested in this Indigo Hardware - Remote Support Engineer – 2 Months Contract position with a client located in Alpharetta GA 30004 then please click APPLY NOW. For other opportunities available at Akkodis go to .If you have questions about the position, please contact Mohammed Ateequddin at 410-226-8031 or mohammed.ateeq@akkodisgroup.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

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