Job Description

Service Line Performance Analyst – Support Center

Location: Orange County, FL

Reports to: Operations Manager

Overview:

We are seeking a detail-oriented Service Line Performance Analyst to join our Support Center team in Orange County, FL. This role is responsible for monitoring and analyzing network-wide service performance to enhance franchisee success and drive operational excellence.

Key Responsibilities:

• Data Monitoring & Analysis: Track and evaluate performance metrics across all service lines.
• Franchise Performance Reporting: Develop and distribute clear, actionable reports to Support Center leadership that highlight trends, successes, and areas needing improvement within the franchise network.
• Operational Insights: Identify underperforming franchisees and collaborate with the Operations Manager to develop targeted improvement plans.
• Service Line Optimization: Analyze KPIs for each service line, providing detailed performance insights and recommendations to management.
• Forecasting & Planning Support: Provide data to support resource allocation, operational initiatives, and the launch of new service lines.
• Data Accuracy: Ensure accuracy and integrity of all operational data and reports for reliable

decision-making.

Compensation & Benefits:

• Competitive salary range of $50,000–$60,000 annually
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off
• Opportunities for professional development and career growth
• Supportive, inclusive company culture focused on teamwork and employee well-being

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