Job Description

Job Description: Floater Coordinator

Reports to: Park Operations Manager

At  Malibu Jacks , we create an exciting career for passionate individuals dedicated to delivering fun and unforgettable experiences to our guests! Our vision is to provide a safe and enjoyable environment for families of all ages, offering the best in modern entertainment.

Job Summary:

The  Floater Coordinator is a dynamic leadership role that provides cross-functional support across departments -  Guest Services, Groups & Parties, Restaurant, and Training. This position exists to help fill leadership gaps, manage peak flow, and ensure smooth day-to-day park operations wherever the need is greatest.

Operational Support

• Serve as a coordinator - level leader for any department requiring additional support during busy shifts, special events, or absences.
• Step into the roles of Guest Services, Party & Events, Restaurant, or Training Coordinator as needed to maintain operational consistency.
• Assist with supervising team members, managing breaks, and ensuring adequate staffing coverage throughout the day.

Guest Experience & Park Floor Oversight

• Act as a floor leader during assigned shifts, responding to guest concerns, ride support calls, or escalated service issues.
• Greet and interact with guests in a friendly, professional manner across all park areas, including front desk, party rooms, restaurant, and attractions.
• Uphold the highest standards of customer service, contributing to a positive and welcoming guest experience.

Training

• Assist in training new team members by reinforcing Malibu Jack’s standards for service, safety, and performance.
• Support the Training Coordinator in executing department-specific checklists and providing real-time coaching.
• Observe and provide feedback to team members across departments to reinforce consistency and guest service excellence.

Group & Parties

• Oversee the set-up and tear-down of the party area before and after each event, ensuring the space is ready and safe for each group.
• Provide guests with information regarding group bookings, events, and parties. Address any questions or concerns promptly and professionally.
• Handle money transactions and ensure the party desk area remains clean, organized, and welcoming.

Administrative & Operational Duties

• Complete shift reports, submit time-sensitive forms or invoices, and maintain daily logs when covering coordinator positions.
• Conduct inventory counts or assist with ordering as directed by department leads.
• Open and close the park as scheduled, ensuring proper cash handling and security protocols are followed.

Additional Responsibilities: Take on any other tasks as needed, including being available for special projects or holiday events.

• Exceptional adaptability and willingness to take on new responsibilities daily
• Strong communication and team leadership skills
• Guest-first attitude and ability to resolve issues with professionalism
• Working knowledge of food safety, party/events, customer service, and training practices (or willingness to learn)
• Calm, organized, and composed under pressure

Education, Qualification, Experience:

• Must be at least 18 years of age.
• High school diploma or  GED required; or equivalent combination of education and experience.
• Previous experience in guest services, hospitality, or a similar customer-facing role is preferred.
• Basic math skills  for inventory management and financial transactions.
• Available  evenings, weekends, and holidays.
• Willing and eager to rotate between departments based on business needs.

Physical Demands:

• Ability to stand or walk for extended periods during shifts.
• Must be able to lift up to 40 lbs unaided.
• Ability to move around the facility and assist guests in various areas.

What We Offer:

• Malibu Jacks offers a dynamic work environment with opportunities for growth and development.
• Competitive hourly pay and leadership development.
• Opportunities for advancements across departments.
• A fun, supportive, and high-energy work environment.
• Cross-training and skill-building across multiple roles.
• The chance to make a direct impact on both guest and team member experience.

Compensation details: 20-26

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