Night Manager Job at The Ned & Ned's Club, New York, NY

eWN3dHV4WEIzSEJXNmNUTXlNMkdEMUd0QkE9PQ==
  • The Ned & Ned's Club
  • New York, NY

Job Description

Role: Night Manager (Overnight)

Reports to : Director of Front Office

Who We Are

The Ned NoMad is a luxury hotel and members’ club in the heart of Manhattan. We blend modern hospitality with timeless style, offering exceptional service, refined interiors, and a dynamic cultural environment. Our team is passionate, detail-oriented, and dedicated to delivering an unforgettable guest experience.

The Role

As Night Manager, you will lead the overnight Front Office operation, ensuring seamless guest experience and safe, efficient hotel operations after hours. You will serve as the senior decision-maker onsite overnight and a key representative of The Ned’s values, culture, and commitment to excellence.

Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

Main Duties

  • Act as the primary contact for all guests and members’ needs overnight, resolving issues with professionalism and discretion.
  • Oversee the Front Desk and Night Audit team to ensure efficient overnight operations, accurate billing, and compliance with procedures.
  • Monitor arrivals and departures, coordinate with Housekeeping, Engineering, and Security to maintain operational flow and service standards.
  • Complete night audit procedures and support daily financial reporting and system rollovers.
  • Conduct property walkthroughs to ensure cleanliness, safety, and adherence to brand standards.
  • Serve as Manager on Duty and ensure appropriate escalation of incidents to senior leadership when necessary.
  • Provide guidance and support to overnight team members, including training, performance coaching, and emergency response.
  • Maintain awareness of VIP guests, group arrivals, and special requests.
  • Ensure all guest interactions reflect The Ned’s service philosophy — thoughtful, personal, and anticipatory.
  • Ensure the safety and security of all hotel guests and building occupants at all times.
  • Work independently with confidence and sound judgment in an autonomous, overnight environment.

Physical Requirements:

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet for at least 8 hours.
  • Fast-paced movements are required to go from one part of the club to others.
  • Must be able to move, pull, carry, or lift at least 20 to 60 pounds.
  • Occasionally kneel, bend, crouch and climb as required.
  • Must be able to use step ladder

Preferred Experience

  • 3+ years of Front Office or Rooms Division experience in a luxury hospitality setting; previous overnight leadership experience preferred.
  • Strong understanding of hotel systems, including Opera Cloud or a similar PMS, and night audit functions.
  • Excellent problem-solving skills and a calm, authoritative presence.
  • Proven ability to lead and motivate a team, even during off-peak hours.
  • Strong communication skills, both written and verbal.
  • Flexibility to work overnight shifts, weekends, and holidays as required.

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks…

  • Comprehensive medical, dental, and vision coverage, along with company-paid life insurance, short-term, and long-term disability benefits.
  • 401k company match.
  • Generous vacation, PTO, and holiday allowances.
  • Career development opportunities and access to industry-leading training.
  • Employee referral bonuses, competitive compensation, and more.
  • Complimentary stays and discounted family rates to experience The Ned as our guests do.

Job Tags

Holiday work, Temporary work, Shift work, Night shift, Weekend work,

Similar Jobs

Reddit

Junior Full-Stack Software Engineer - Business Manager Job at Reddit

 ...Reddit's largest advertisers. From ideation to delivery, our engineers are trusted with end-to-end ownership of their projects, working...  ...to understand requirements and translate them into working software. Design, build and ship full-stack features across frontend... 

innovitusa

SharePoint Administrator Job at innovitusa

 ...Visa: Open to any visa type with valid work authorization in the USA DESCRIPTION This position requires a qualified SharePoint Administrator with at least 7 years experience. The SharePoint Administrator will be responsible for designing, maintaining, and... 

CHS Inc

Data Analyst Intern Job at CHS Inc

 ...Chain organization. We are looking for a Data Analyst Intern to help support a variety...  ...scale and complexity. This is a full-time internship that is expected to start in May/June 202...  ...Spark or R Training/Experience in data science areas, such as time series analysis and... 

Pure Barre

Pure Barre Teacher Job at Pure Barre

 ...professional demeanor and excellent communication and customer service skills* Warm, welcoming, and engaging personality * Proven public speaking skills * Willingness to evolve with new developments in the fitness industry, specifically in relation to Pure Barre * Team... 

Straus Family Creamery

Conductor (Clase A) Job at Straus Family Creamery

OBJETIVO DEL TRABAJO: Mover de manera segura el producto, la leche y las aguas residuales entre las lecheras, la lechera y el almacn, manteniendo niveles ptimos de calidad. FUNCIONES ESENCIALES DEL PUESTO DE TRABAJO Transporte de aguas residuales, materiales y...