Job Description
A. Duda & Sons Inc. has an opening for a
Network Operations Specialist at our Viera office location. This position will be the first point of contact providing customer service, technical support, and incident resolution to Duda employees by executing return-to-service objectives to meet Information Technology Service Management goals. Must be able to identify, isolate, analyze, and resolve issues of varying technical difficulty or escalate high-priority service interruptions using sound incident management practices.
Job Summary: Day-to-day tasks includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance in person or via remote access in a timely and accurate fashion, and provide end-user assistance across the infrastructure via telephone or remote access.
Primary Responsibilities and Duties: - Install, upgrade, support and troubleshoot desktop operating systems and any other authorized desktop applications or peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Perform remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Escalate the issue/problem to infrastructure team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment
- Escalate issues and involve experts or vendors wherever required in order to resolve issues as quickly as possible.
Skills and Qualifications: - 5 or more years of relevant experience in a technology support role
- A+, Server +, Network+ knowledge (certification preferred)
- Knowledge of ITIL foundation
- Microsoft, Cisco, service management certifications (preferred)
- Strong customer service and organizational skills
- Working experience troubleshooting software and hardware issues
- Basic knowledge of enterprise infrastructure and technology
- Excellent interpersonal and communication skills
Work Schedule: - 8am to 5pm to accommodate West coast operations
- On-call duty is required approximately every 4-5 weeks to include evenings and weekends
- Some local travel
Benefits and Perks: At Duda, we offer a wide range of benefits as part of our total compensation package including but not limited to excellent medical, dental and vision insurance, paid time off, retirement savings plan, tuition reimbursement and professional development.
No agencies please. Candidate must be authorized to work in the US. EOE
Job Tags
Full time, Work experience placement, Work at office, Local area, Remote work, Afternoon shift,