Job Description

Russell Tobin's client, an insurance company, is currently seeking Remote - Customer Service Representatives – Medicaid Supports (Part time)

Job Title: Customer Service Representative (Remote)

Location: 100% Remote (Must reside in Mountain Time Zone preferred)

Pay Range: $17 - $18.00 per hour

Schedule: Monday – Friday, 8:00 AM to 5:00 PM MT training then

Part time Schedule: 10:00 AM – 2:00 PM MT

Job Type: Contract (Contract-to-Hire opportunity)

About the Role:

We are seeking experienced and compassionate Customer Service Representatives to support healthcare providers by answering inbound calls related to Medicaid claims, authorizations, and eligibility. You’ll play a critical role in helping providers navigate complex processes while delivering high-quality customer support.

Key Responsibilities:

• Respond to inbound inquiries from medical providers regarding patient claims, prior authorizations, member eligibility, portal navigation, and explanation of benefits.
• Resolve issues on the first call while ensuring excellent customer experience.
• Accurately document all calls and interactions in internal systems.
• Adhere to performance standards related to productivity, schedule, and quality.
• Ensure compliance with HIPAA and company policies at all times.

Schedule & Attendance Requirements:

• Part-time schedule: Monday – Friday, 10:00 AM – 2:00 PM MT

Orientation: November 24 – November 26, 2025

Holidays:

• November 27: Thanksgiving Day (Off)
• November 28: Black Friday (Off)

Training Begins: Monday, December 1, 2025

Important: No time off is permitted during the 6-week training period.

Technical & Equipment Requirements:

• Must have wired internet (Ethernet connection required); Wi-Fi is not allowed
• A 10-foot Ethernet cord will be provided. If a longer cable is needed, the candidate must supply it themselves.

Required Qualifications:

• High School Diploma or GED
• Minimum 1 year of customer service experience
• At least 1 year of call center experience
• Experience with Medicaid or insurance billing
• Proficient with basic computer skills and Microsoft Office (Word, Excel, Outlook)
• Familiarity with Microsoft Teams for communication and collaboration
• Ability to work independently and manage tasks in a remote environment
• Strong multitasking, communication, and problem-solving skills

Preferred Qualifications:

• Bilingual in English and Spanish
• Previous experience in healthcare customer service, particularly with Medicaid
• Familiarity with Salesforce, CX1, or similar call center/CRM platforms
• Experience working in a remote call center environment

Ideal Candidate Profile:

• Background in healthcare customer service, Medicaid, or insurance billing
• Technically adept and comfortable using multiple platforms simultaneously
• Organized, dependable, and driven to provide high-quality service
• Has a secure and distraction-free home office setup

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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