Job Description

Description

Provide leadership and direction for all facets of Transportation Operations for the Fulfillment Center (FC). Oversee personnel for the FC's delivery region, and develop, improve, and implement processes to reduce delivery expense and increase customer satisfaction of the delivery experience. Evaluate operational effectiveness and drive improvement against key performance indicators.

Responsibilities

• Provide direction and guidance for all Transportation leadership within the Fulfillment Center (FC), and influence a positive and uplifting culture with team
• Oversee fleet maintenance, garage, van/trailer wash, fuel island and salvage/yard operations for the FC
• Oversee and execute Transportation budget, service level standards, routing configuration, driver productivity standards, garage/maintenance and fleet utilization metrics
• Analyze opportunities to improve operational effectiveness as measured against key performance indicators
• Partner with the centralized call center to maintain and improve customer satisfaction as it relates to the delivery experience
• Assist with/manage inbound freight schedule to the FC to reduce costs and operational constraints/bottlenecks
• Establish relationship with network strategy teams and advise/work to optimize geographical offering as it relates to location
• Manage vendor relationships and identify opportunities to increase revenues
• Lead efforts to identify transportation/freight synergies within the FC's operating region
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Maintain flexibility to work varying hours, including nights and weekends if dictated by workload/operational opportunities
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Qualifications

• Successful prior leadership experience in the fulfillment center/customer delivery environment
• Strong preference for bachelor's degree or equivalent work experience
• Highly analytical with the ability to understand and resolve complex operational issues
• Strong interpersonal skills and development of associates
• Strong oral/written communication skills and the ability to present complex information to large groups
• Knowledge of accounting and finance principles, including, but not limited to audit and budgeting
• Strong technical skills as it relates to web-based applications/programs with the ability to learn and master different operating systems
• Excellent leadership and project management skills

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