Job Description

Job Summary:

We are seeking a reliable and detail-oriented Operations Clerk to join our dispatch and transportation team. The ideal candidate must be highly organized, able to multitask in a fast-paced environment, and provide excellent communication and customer service. This position is critical to ensuring timely deliveries and efficient communication with drivers, customers, and internal teams.

Key Responsibilities:

• Take incoming phone calls from drivers and assist with delivery-related issues.
• Research and provide ETAs to customers as needed.
• Assist in resolving delivery delays or concerns promptly.
• Make delivery appointments and confirm scheduling with customers.
• Communicate effectively with customers via phone and email.
• Respond to emails in a timely and professional manner.
• Maintain accurate and up-to-date records in the system.
• Work closely with dispatchers, warehouse staff, and customer service teams.

Qualifications:

• Previous experience in transportation, dispatch, or logistics preferred.
• Strong multitasking and organizational skills.
• Excellent phone and communication skills.
• Proficient in using computers and email (Microsoft Outlook, Excel, etc.).
• Ability to work independently and within a team environment.
• Dependable, punctual, and detail-oriented.

Schedule:

• Monday to Friday
• Start time: 7:00 AM (Some flexibility/overtime may be required)

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