Job Description

Join a Fast-Growing, Mission-Driven Criminal Defense Law Firm

We have a good problem: our marketing engine delivers more qualified leads than our current team can handle. To keep pace (and keep prospects from slipping through), we need a sales leader who can build a true sales department, while still jumping on the phone to close the biggest deals.

Rossen Law Firm, South Florida’s fastest-growing criminal-defense team with 1,000 + five-star reviews, is hiring an in-office Client Care Manager to:

• Triage the surge of inbound cases and make sure every qualified caller gets a same-day evaluation.
• Coach and scale a high-performing Client Care team so we’re ready for the next stage of growth.
• Close high-value prospects yourself, turning “I’m terrified” calls into confident, retained clients and lifelong Rossen Law Firm fans.

Keep reading if you’re ready to turn an overflow of opportunity into organized, record-breaking revenue.

$140,000 - $180,000

• Lead & Coach: Daily huddles, live-call barge-ins, and weekly 1-on-1s with the team.
• Jump On VIPs: Personally handle the toughest or highest-value prospects, aim for a 50 %+ close rate.
• Lock in Cadence: Ensure 100 % follow-up compliance and real-time dashboard updates by tweaking scripts, triggers, and automations.
• Own the Numbers: Hit ≥ 90 % same-day evaluations and ≥ 40 % team close rate; send weekly KPI reports to the CRO.
• Smooth Handoffs: Orchestrate white-glove warm transfers to attorneys, contracts signed, payments collected.
• Post-Case Growth: Run 30 & 90-day follow-up calls for reviews and referrals, boost LTV by 15 % YoY.
• Elevate Experience: Oversee the customer journey/experience so every visitor and client feels Ritz-Carlton care.
• Improve & Innovate: Update SOPs, propose A/B tests, and request marketing enablement that lifts conversion.

Why You’ll Love This Role:  

• Perfect for a JD who loves persuasion more than litigation, or a senior closer ready to lead.
• High Impact: Direct line to annual revenue and a team you build from the ground up.
• A-Player Culture: We live Open & Honest · Team-First · Take Action · Play All-In · Get to Yes.
• World-Class Training: Sales coaching and daily role-play to keep your edge.

Ready to play all‑in and help good people get their best future? Apply Now. Please do not contact the firm directly. To be considered, you must follow our proven hiring process. 

• 5+ yrs high-ticket B2C or professional-services sales and 2+ yrs team leadership.
• JD & Florida bar preferred (non-litigating) – or bachelor’s plus proven sales record.
• Documented team close-rate ≥ 40 % on $5 k+ deals.
• CRM wizardry (Salesforce), e-signature, and payment-portal savvy.
• Bilingual English/Spanish strongly preferred.
• Thrive on KPIs, coaching, and rapid change.

With offices in Fort Lauderdale, Boca Raton, and throughout South Florida, Rossen Law Firm is a high-end criminal/DUI defense firm. With a team of litigating attorneys, Rossen’s 1,000+ 5-star reviews tell the stories of a criminal defense law firm that truly puts its clients first.

We’re not your typical law firm. We pride ourselves on our fresh approach to criminal defense and client advocacy. Our team is fast-paced, collaborative, and unapologetically driven to make a difference. Here, your voice matters, your growth is supported, and your career will evolve in exciting and unexpected ways.

So, if you’re ready to close deals, connect with people, and redefine what success looks like, we want to hear from you. Join us in transforming lives, one strategy session at a time.

Rossen Law Firm is an equal-opportunity employer.

Compensation details: 140000-180000 Yearly Salary

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