Lead Business Analyst with Telecom Domain Exp. Job at Ampstek, Charlotte, NC

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  • Ampstek
  • Charlotte, NC

Job Description

Role: Lead Business Analyst with Telecom Domain Exp.

Location: Charlotte NC(Onsite)

Duration : Contract

Job Description:

• 10+ years of experience as a Business Analyst, with a primary focus on:

Telecom solutions

IVR systems

Telecom back office operations

Basic SQL skills

Agile environments as a BA

Strong communication and interpersonal skills

• Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery

• Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments

Responsibilities:

• Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems

• Strong knowledge of IVR systems, telecom solutions, prompt engineering, and conversational AI platforms like Kore AI

• Proficiency in creating business documentation such as BRDs, functional specifications, and process flows

• Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems

• Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience

• Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications (exposure to LLM & ML will be an added advantage)

• Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals

• Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility

• Conduct user acceptance testing (UAT) and validate solutions to ensure they meet requirements, perform as expected, and provide an optimal customer experience

• Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations

• Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems

• Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication

Thanks

Rakesh Pathak |

Job Tags

Contract work,

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