Role: Lead Business Analyst with Telecom Domain Exp.
Location: Charlotte NC(Onsite)
Duration : Contract
Job Description:
• 10+ years of experience as a Business Analyst, with a primary focus on:
Telecom solutions
IVR systems
Telecom back office operations
Basic SQL skills
Agile environments as a BA
Strong communication and interpersonal skills
• Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery
• Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments
Responsibilities:
• Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems
• Strong knowledge of IVR systems, telecom solutions, prompt engineering, and conversational AI platforms like Kore AI
• Proficiency in creating business documentation such as BRDs, functional specifications, and process flows
• Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems
• Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience
• Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications (exposure to LLM & ML will be an added advantage)
• Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals
• Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility
• Conduct user acceptance testing (UAT) and validate solutions to ensure they meet requirements, perform as expected, and provide an optimal customer experience
• Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations
• Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems
• Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication
Thanks
Rakesh Pathak |
...Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps... ...loading, unloading, and sorting of packages of various sizes. Part time Federal Express... ...should contact recruitmentsupport@fedex.com. Applicants have rights under Federal...
...Flynn Hospitality At Flynn Hospitality, were not just in the hotel business were in the people business. Our mission? To become... ...fostering a workplace where our people thrive.Were hiring a Front Desk Agent to join our team. If youre passionate about hospitality,...
HRIS Analyst and LMS Administrator Location Remote in Florida : Overview: Unified Women's Healthcare is a company dedicated to caring for Ob-Gyn providers who care for others, be they physicians or their support staff. A team of like-minded professionals with significant...
...the University of Cincinnati ranks among the nations best urban public research universities. Home to more than 53,600 students, 12,00... ...courses, including but not limited to Introduction to Public Speaking, Interpersonal Communication, Business Communication, and first...
Auto Parts Delivery Driver The Auto Parts Delivery Driver drives company vehicles to pick up and deliver parts in the local area. They transport products from local parts sources and delivers them to our dealership. Most importantly and without exception, the Delivery...