Job Description

Job requirements

Ideal Candidate:

• Able to work within a fast-paced environment while balancing multiple responsibilities.
• Ability to handle conflict and provide insightful resolution with the mindset to prevent future issues.
• Honest, strong work ethic, resourceful and possess effective negotiation skills.
• High level of attention to detail.
• Strong time management skills.
• Critical thinking skills.
• Ability to multi-task.
• Excellent communication skills both written and oral.
• High level of urgency and a strong desire to succeed.
• Proficient in basic computer skills.

Role:

• Handle customer accounts by providing an error free shipment from shipper to consignee.
• Communicate with team members, management, Alliance network, and customer in order to ensure you are an active and vital member of the operation.

Responsibilities:

• Communicate with customer in a timely and accurate manor at all times.
• Ensure all account requirements are met on every shipment.
• Make changes to shipments to ensure requirements are met without losing company money.
• Resolve issues with shipments by communicating with partner and team members to find solutions. (Think, Communicate, Create, Execute)
• Identify standard business procedures and strive to find process improvements.
• Understand the value of teamwork in meeting and exceeding customer expectations.
• Show respect for customers, team members, and management.
• Share individual knowledge and be willing to teach this knowledge to other team members.
• Be a back-up for team members when they are not in the office or unavailable.
• Actively participate in team meetings, daily responsibilities, and process of creating improvements across the company.
• Present a professional image.

Daily Duties:

• Receive/Manage customer intermodal shipment orders via phone, fax, edi, email
• Input customer shipment orders into Megatrans dispatching system
• Manage/Dispatch drayage carriers to pick up and deliver intermodal shipments
• Manage/Send rail billing to appropriate railroads indicating rail route, container #s, commodity, shipment details, notify parties
• Schedule delivery appointments with consignees
• Track and trace shipments to ensure transit is meeting customer expectations
• Supply customer with requested status updates on any and all issues.
• Problem solve transit exceptions to resolution
• Manage and communicate any and all accessorial charges once aware of said charges using the applicable accessorial tariffs.
• Manage customer inquiries via phone/email ensuring a timely professional response to their questions.
• Proactively notify customers of delays and/or issues.
• Input notes into the system and perfect shipment exceptions on all delayed shipments at the time of occurrence.

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