Infrastructure Service Delivery Manager Job at HCLTech, Marysville, OH

eU1FaXZSVEExWEZSNXNQTHdjU0ZDbFNxQ3c9PQ==
  • HCLTech
  • Marysville, OH

Job Description

Infrastructure Service Delivery Manager

Service Delivery Manager – Application Infrastructure is responsible for ensuring the smooth operation, maintenance and continuous improvement of customer’s application infrastructure.

Proven experience in large-scale IT operations, migrations and cloud/on-prem strategies - Strong knowledge of Azure and on-premises environments including Windows/Linux, Integration and BI platforms - Proven experience with ITSM Tools preferably ServiceNow - Experience with DevOps practices, CI/CD pipelines and automation tools - Knowledge of security best practices and compliance frameworks - Strong leadership, stakeholder management and communication skills - Strong problem solving skills and ability to manage escalations effectively"

Identify and implement automation and optimization opportunities to improve efficiency - Drive initiatives to enhance infrastructure scalability, security and cost effectiveness

Knowledge of automation, DevOps practices, and CI/CD pipelines, Strong Squad based P&L management skill, Collaborate with cross-functional teams (Engineering, DevOps, Security, etc.) to optimize cloud service performance.

Ensure the seamless delivery of application infrastructure services meeting SLAs and KPIs. - Oversee incident, problem and change management processes for Application Infrastructure - Monitory system performance uptime, and capacity to ensure optimal service availability People, Collaborate with IT operations and infrastructure teams to manage application hosting environments - Ensure proactive maintenance, patching and updates for Application infrastructure components - Manage cloud and on-premise infrastructure solutions, ensuring efficiency and security

Vendor and Stakeholder Management: - Coordinate with third party service providers and vendors to ensure effective service delivery - Manage contracts, budgets and relationship with infrastructure and cloud service providers - Act as the main point of contact for infrastructure-related escalations and service improvements Continuous improvement & Optimization

Lead a team of Service Owners, engineers and SMEs - Mentor and upskill teams in emerging technologies and best practices - Foster a culture of innovation, collaboration and continuous improvement Infrastructure Operations & Support:

Stay up to date with emerging technologies and industry best practices in IT infrastructure management Governance, Compliance and Security - Ensure infrastructure compliance with HCLTech’ s IT policies, security standards and regulatory requirements

Collaborate with stakeholders globally to align project goals with strategic business objectives, drive continuous improvement initiatives to enhance service quality and efficiency, Excellent problem-solving, decision-making, and analytical skills, effective communication and stakeholder management skills, Ability to handle high-pressure situations and escalations..

Integrated Agile delivery model, Experience with Agile Service Management tools as Jira.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

Job Tags

Holiday work, Local area,

Similar Jobs

Legacy Health

RN Acute Care - Hospice Job at Legacy Health

 ...provides care in residential or assisted living settings, adult foster homes and nursing care facilities. Responsibilities The RN performs professional community health nursing visits and services for terminally ill patients and their families. Provides pain and... 

Activ8 Recruitment & Solutions

Bilingual Japanese/English Interpreter (Food manufacturing) (CA/YM) Job at Activ8 Recruitment & Solutions

A food manufacturing company is seeking a Bilingual Japanese/English Interpreter to join their team in Garden Grove, CA . This position is responsible for supporting communication between Japanese and English speakers in the company, as well as providing administrative...

Saint Francis Medical Center College of Nursing

College Of Nursing Counselor Job at Saint Francis Medical Center College of Nursing

 ...personnel counseling, counseling, or licensed clinical social worker. Licenses/Certifications: Licensed Clinical Professional Counselor or Professional Counselor license Experience: 2 to 3 years of progressively more responsible work experience counseling... 

Nederveld, Inc.

Forensic Engineering and Fire Investigation Sales Job at Nederveld, Inc.

The Sales position involves cultivating new, as well as managing and growing existing client relationships with insurance, restoration, and legal professionals. Essential Functions Build and maintain relationships with various types of clients through networking ...

J.B. Hunt Transport Services, Inc.

Warehouse Associate Job at J.B. Hunt Transport Services, Inc.

 ...work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes but is not limited to, day shifts, night shifts, and weekend shifts. Job Description Key Responsibilities: Prepare goods and materials to be shipped...