Job Description

We're seeking a skilled and motivated Support Engineer to join a dynamic IT team. This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical problems, and takes pride in delivering high-quality support across a range of enterprise technologies. You’ll play a vital role in supporting both hardware and software solutions, including internally developed systems, with opportunities to contribute to testing and implementation efforts.

What You’ll Do:

• Provide hands-on technical support for computer hardware, operating systems, enterprise software, and internally developed applications.
• Deploy and configure computers and related assets including imaging, software installation, asset tagging, and peripheral setup.
• Offer remote and on-site support for mobile devices, printers, copiers, scanners, conferencing tools, and various office equipment.
• Troubleshoot issues that fall outside defined SOPs and know when to innovate or escalate.
• Manage and resolve help desk tickets, ensuring timely and effective communication with end users.
• Support new hire onboarding and offboarding through proper provisioning and asset management.
• Utilize Microsoft Intune for mobile device management.
• Maintain meticulous time logging and documentation within the ticketing system.
• Provide a high level of customer service, remaining calm and professional in all interactions.

What You’ll Bring:

• Strong proficiency with Microsoft Windows 10+ and Microsoft Office Suite (Outlook, Teams, SharePoint, Excel, PowerPoint, Visio, etc.).
• Working knowledge of Microsoft Active Directory and Exchange.
• Basic understanding of networking, security principles, and software/hardware troubleshooting.
• Experience with SCCM and PowerShell is preferred.
• Familiarity with ticketing platforms such as ManageEngine, Jira, or ServiceNow is a plus.
• Ability to communicate complex IT concepts in clear, user-friendly language.
• Self-starter with excellent written and verbal communication skills.
• Professional, courteous demeanor with a commitment to confidentiality and data privacy.
• Strong team collaboration skills and consistent attendance.

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