Help Desk Support Specialist Job at EPITEC, Fargo, ND

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  • EPITEC
  • Fargo, ND

Job Description

osition Title: Deskside Support Technician (Tier 2)

Shift: First Shift (Flexible Start Time: 7:00 AM – 8:00 AM)

Location: 100% Onsite – Fargo, ND Area

Travel: Occasional travel to nearby facilities using personal vehicle

Overtime: As needed

Physical Requirements: Must be able to lift up to 50 lbs

PPE: Metatarsal safety shoes required from Day 1

Position Summary:

We are seeking a reliable and technically skilled Deskside Support Technician to provide Tier 2 support at our Fargo location and surrounding facilities. This role involves hands-on support for IT hardware and software, ensuring smooth day-to-day operations for end users.

Key Responsibilities:

  • Provide deskside support for hardware, software, and peripheral issues.
  • Perform routine IT tasks such as:
  • Imaging computers
  • Replacing printer toner and parts
  • Disposing of outdated assets
  • Resolving ServiceNow trouble tickets
  • Maintain accurate documentation including:
  • Asset updates in Asset Center
  • Process logs and incident reports
  • Inventory and maintenance records
  • Communicate effectively via email and maintain essential records such as contact lists and customer updates.
  • Identify and resolve common technical issues using documented solutions; escalate complex issues as needed.
  • Support AV and conference room technologies.
  • Perform basic equipment maintenance and supply ordering.
  • Follow knowledge base (KB) articles and unit-specific procedures for troubleshooting.

Required Qualifications:

  • Strong understanding of computing and networking fundamentals.
  • Experience supporting AV and conference room systems.
  • Proficiency with Microsoft Office and standard desktop applications.
  • Familiarity with Agile methodology.
  • Knowledge of computer security policies and general security concepts.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage time effectively.

Job Tags

Flexible hours, Shift work,

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