General Manager Job at HMSHost, Orlando, FL

eXM4c3VSVEgyM0pUNDhUUHdzU0dEVk9zRFE9PQ==
  • HMSHost
  • Orlando, FL

Job Description

General Manager II

With a career at HMSHost, you really benefit! We Offer

  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:

The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M. The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions. The GMII is responsible for the overall success of the restaurant.

Essential Functions:

Open and Close

  • Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements

Staffing/Deployment

  • Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
  • Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
  • Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
  • Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
  • Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
  • Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes
  • Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
  • Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
  • Accepts, understands, adopts, trains and champions all Employee Engagement behaviors
  • Ensures that the company has most current contact information for all associates working in the restaurant.

Product Availability/Working Equipment

  • Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
  • Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.
  • Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
  • Monitors and maintains restaurant equipment, schedules routine service or repairs as needed.
  • Participates and manages company response to NSF and other audits
  • Minimizes waste, records as needed and participates in food donation program.

Brand Knowledge/Proficiency

  • Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary
  • Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
  • Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
  • Develops and implements creative strategies to increase revenue

Visual/Vibe/Appeal

  • Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
  • Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
  • Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
  • Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.

Safety

  • Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
  • Holds Managers and staff accountable for ensuring all safety standards are understood and followed
  • Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.
  • Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety

Reporting relationship and other important information

  • The GMII position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
  • The position typically reports to the Director of Operations, or an intermediate zone, cluster or area leader within the assigned location.
  • The GMII position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

  • GMIIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned. Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful.
  • Graduation from a Food Service Management or Culinary program may substitute for a portion of the time based experience requirement for each of these roles
  • Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities
  • Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals

To learn more about HMSHost and additional career opportunities, visit

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Job Tags

Holiday work, Casual work, Local area, Flexible hours, Shift work, All shifts,

Similar Jobs

Bay Area Legal Services

Master Social Worker Job at Bay Area Legal Services

 ...paralegals, and support staff who work to carry out our mission and vision daily. Position Title: Childrens Law Center Master Social Worker (Full-time, Hybrid 3 days in office & 2 days remote) Office Location: Tampa, FL Position Summary: Highly skilled MSW... 

CadCamNYC

Photographer / Editor Internship Job at CadCamNYC

 ...Unpaid Photography and Editing Internship at CadCamNYC Valuable Experience with Potential for Future Compensation CadCamNYC is seeking a dedicated and creative Photography and Editing Intern to join our team. This is an unpaid internship offering valuable hands-on... 

Ehub Global Inc

Desktop Support Engineer Job at Ehub Global Inc

 ...Position Name:: Desktop Support Engineer Location :: Gastonia, NC (Onsite) Job Type::Contract Looking for 4+ Years of experience. Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance... 

Pride Health

RN Case Manager Job at Pride Health

 ...Now Hiring: RN Case Manager Join a Leading Healthcare Team! Full-Time | Competitive Pay |26 Weeks Contract with Potential of Conversion to Permanent &##128205;Location: Jacksonville, FL, 32206 The case manager will support 3 SNFs located within a 10-mile... 

Silver Eagle Harley-Davidson/Yamaha

Motorcycle Sales Manager Job at Silver Eagle Harley-Davidson/Yamaha

 ...Manager Join our Great team and lead our sales efforts! About Us: Silver Eagle Harley Davidson/Yamaha is the leading motorcycle dealership in the area, located in Waterloo, IA, known for its commitment to true customer service, monthly events and a wide selection...