Job Description

Full Time
$16-$17.50 per hour
Benefits
Medical/Vision/Dental
401k Savings Plan
Competitive PTO
Educational Assistance
Travel Discounts
Overview
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Potential Career Paths
Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations
Key Duties & Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education And Experience
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel.
Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Job Tags

Hourly pay, Full time,

Similar Jobs

Barracuda Networks

Process Analyst Intern Job at Barracuda Networks

...Job ID: 26-395Process Analyst InternSummer 2026: June 2026 - August 20... ...that are easy to buy, deploy, and use.This internship program offers hands-on, project-based... ...detail~Currently pursuing a degree in Business, Information Systems, Data Analytics, or...

Valnet Freelance

News Self-Publisher (Movies & TV) - Weekend Availability Job at Valnet Freelance

...This is a paid freelance, remote position MovieWeb is a top destination for fans of television... ...~ At least 12 years experience in digital journalism or online publishing ~... ...~ Solid understanding of entertainment media and current pop culture trends ~ Familiarity...

Russell Lands

Wicker Point Golf Club - Pastry Cook - Full-Time Job at Russell Lands

...motivated to uphold the high standards set inplace by coworkers and management. Job Responsibilities:Sets up ala carte and stocks food items and other necessary supplies.Prepares bakery items by cutting, chopping, mixing, and kneading.Prepares food...

DHD Consulting

Junior Software Engineer (Medical Software) Job at DHD Consulting

...Job Title Junior Software Engineer About the Role We are hiring a Junior Software Engineer to support the development of FDA regulated medical X ray imaging systems. You will work closely with Vision Control Mechanical and X Ray hardware teams to build reliable...

SOLARSHIELD REMODELERS INC

Roofers Job at SOLARSHIELD REMODELERS INC

...connection with a concurrent H-2B labor certification application. This job opportunity is a bona fide, F/T temporary position for 4 Roofers from 3/2/2026 to 12/31/2026 with Solarshield Remodelers, Inc 1701 3rd Avenue , Altoona, PA 16602 (814) 944-7878 Roofers will...

Front Desk Agent Job at Crestline Hotels & Resorts, Syracuse, NY

ek1BbXVCTEQxSEZXNXNMRXc4Q0REbGVyQ1E9PQ==